HealthCentralUSA.comAt Health Central USA, we are dedicated to providing our customers with the highest quality natural products designed to support and enhance their well-being. By curating an extensive range of premium vitamins and health supplements, we strive to empower individuals to take control of their health and achieve optimal wellness. Our team of experienced professionals meticulously research and source only the finest ingredients to ensure the utmost efficacy and safety of our products. With a strong belief in the power of nature and science, we are committed to guiding our customers on their journey to a healthier and more vibrant life.
HealthCentralUSA.com (healthcentralusa.com) has 701 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Laura D.
ordered product 4/10/23 money out of bank 4/11/23 still await order? no reply to online inquiry. order# GPTRVUSNY Giving this company a middle rating as it is a month... and still no product or reply??? I know the postal service isn't the best..but this is a bit much???
Gloria M.
There was a mix-up on my end when choosing method of delivery so unfortunately I never received my merchandise. On the same day I contacted HC USA with my detailed concerns, a rep named Tracy responded who had done her research as to the delay. Since more than 30 days had passed since my initial order date, Tracy informed me that I would be refunded 100%. I plan to try again in the future to do business with HC USA. Gloria / Ontario, CA
Noemi M.
I never received a tracking number for my order, I got charged for a product I ordered Apr 6 and I never received an update on the tracking or the product yet they took money from my account. I've tried emailing which is the only form of contacting them that is listed and have had no luck. I don't even believe that they actually have the product as it has been impossible to find all over the web. I will update if I receive any updates or if I receive the product.
Response from HealthCentralUSA.comMay 5, 2023
Attention: (For quickest help simply send us a message on our "Contact Us" page. Before leaving a review please see the following. Most Common Customer Service Issues and Fix's * Please check your order confirmation to confirm you put the - Correct shipping address - Chose the proper shipping method. - Received wrong product. About Us: - We specialize in soucing hard to find products this often times results in temporary stockouts that can happen within minutes of receiving stock. - We specialize in sending products in the continental USA. - We currently fulfill over 23,500 orders each month. Our reply to this customer: We do not show any contact attempts by you. We would recommend using the Contact Us form on the website to make sure you didn't actually send to the wrong email address. Please include your order number so we can give you quick assistance. Thank you!
Semper FI / U.
Fantastic Customer Service support!!
Taoling
I ordered by April 2， Now it’s a month past, I never received any shipping information!The order number is 93027
Response from HealthCentralUSA.comMay 4, 2023
Hello! I am sorry to hear that. If you look at the order confirmation that was sent to you it shows you ordered on 4/24 and specifically requested us to delivery between 5/8 and 5/22. We have canceled this order for you. Attention: (For quickest help simply send us a message on our "Contact Us" page. Before leaving a review please see the following. Most Common Customer Service Issues and Fix's * Please check your order confirmation to confirm you put the - Correct shipping address - Chose the proper shipping method. - Received wrong product. About Us: - We specialize in soucing hard to find products this often times results in temporary stockouts that can happen within minutes of receiving stock. - We specialize in sending products in the continental USA. - We currently fulfill over 23,500 orders each month.
Tony B.
The bad: It's pretty simple, the web site has a local shipping option but no validation on address. So we ordered some things from them and left the shipping alone (which defaulted to the cheapest which was local only). It was close to a month later and we started looking into if we were scammed. At first I thought we were but after doing some research I found out about the bad UX on the site (Not sure if they fixed it by now) Anyway, I contacted them once I figured out what had happened. The customer service was prompt and friendly. I got a response within 1 day, and a refund was in my bank account within a couple days. This would have been a 5 if they contacted me ahead of time to let me know the issue and my options for correcting it. Either way, the site isn't a scam, it just needs some UX adjustments to make things more clear for consumers
Jason M.
Never got any shipping info. Then it took too long for anyone to contact me after sending in several emails.
margaret
My order did not arrive due to my error in ordering. A real person tracked it and it was re-sent quickly. Nice to have contact with a person, not a robot.
