HealthCentralUSA.com Reviews | Read Customer Reviews of healthcentralusa.com

HealthCentralUSA.com Reviews | Read Customer Reviews of healthcentralusa.com

HealthCentralUSA.com reviews

701 approved reviews, newest moderated first

kathie
Jul 19, 2023
Still Not Received $71 Order!
I ordered $71 of Primal Defense on June 20, 2023. I still have not received it! I clicked the link to send them an email and the response was no such email address. Their website looks so nice and professional, but this is obviously a scam.
Response from HealthCentralUSA.comAug 8, 2023
We apologize for any issues you experienced and would like to help resolve them. To assist you, could you please provide us with the order number in an updated version of your review? We are eager to hear back from you and are available to provide support. For prompt assistance, simply send us a message on our "Contact Us" page. Before leaving a review, please take a moment to review the following common customer service issues and solutions: - Confirm that you entered the correct shipping address and selected the proper shipping method as indicated on your order confirmation. - Verify that you received the correct product. About Us: - We specialize in sourcing hard-to-find products, which can result in temporary stockouts. - Our products are shipped only within the continental USA. - We fulfill over 23,500 orders each month with a 97.3% customer satisfaction score.
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Dissatisfied C.
Jul 18, 2023
Ordered merch, never received it
Ordered $48.90 worth of merchandise and never received it. Emailed them and my email was returned because “the email account that you tried to reach does not exist.” The email I used was the link they provided to contact them! Unfortunately I didn't check this company’s reviews with the Better Business Bureau because HealthCentralUSA.com has SEVERAL complaints exactly like mine…made a payment, didn’t receive the merchandise. Don’t know how they’re still getting away with this and haven’t been shut down. I learned a valuable lesson…I will always check the company reviews of companies I have never heard of no matter how legit their website looks.
Response from HealthCentralUSA.comJul 18, 2023
We apologize for any issues you experienced and would like to help resolve them. To assist you, could you please provide us with the order number in an updated version of your review? We are eager to hear back from you and are available to provide support. For prompt assistance, simply send us a message on our "Contact Us" page. Before leaving a review, please take a moment to review the following common customer service issues and solutions: - Confirm that you entered the correct shipping address and selected the proper shipping method as indicated on your order confirmation. - Verify that you received the correct product. About Us: - We specialize in sourcing hard-to-find products, which can result in temporary stockouts. - Our products are shipped only within the continental USA. - We fulfill over 23,500 orders each month with a 97.3% customer satisfaction score.
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Jimbo
Jul 17, 2023
Immediate Response
Tracy responded immediately to my question about my order. While I was disappointed that my product was out of stock, she promised to fully refund my charge and apologized for the inconvenience.
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Jeremiah Markus M.
Jul 17, 2023
My initial order was processed ok with…
My initial order was processed ok with Health Central, but the snag happened with the distributer. It was stuck in limbo for two weeks. I had to reach out to Health Central to get it fixed.
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Bob
Jul 16, 2023
Not happy - not with the company though
I purchased an item online and mistakenly checked a box for 'local delivery', instead of shipping. After some time I got concerned because I hadn't received the product. I contacted the company and "Tracy" responded 24 hours later and explained what had happened. Unfortunately the product I ordered is now out of stock with no known time that it was be back on the shelf.
Response from HealthCentralUSA.comJul 17, 2023
Hello! We are sorry to hear that. We specialize in sourcing hard-to-find items. This means that they are hard to find and usually low stock availability. This often causes intermittent stock outages. If the order can't be fulfilled we give you the option to hold your spot in line for when it comes in stock or just issue a refund. Whatever you prefer. Thank you!
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Carol P.
Jul 14, 2023
I emailed about my order that I did not…
I emailed about my order that I did not receive. Tracy responded quickly and refunded my money. Excellent service
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joseleo19
Jul 14, 2023
REALICE UNA COMPRA EL DIA 20 DE JUNIO Y…
REALICE UNA COMPRA EL DIA 20 DE JUNIO Y ESTA ES FECHA QUE NO HE RECIBIDO MIS PRODUCTOS, NO HAY MANERA DE PODER CONTACTAR A ESTA EMPRESA LOS TELEFONOS NO LO ATIENDEN Y EN SU PAGINA WEB NO TIENEN NINGUN LADO PARA COMUNICARSE CON ATENCION AL CLIENTE. ME SIENTO ESTAFADO MAKE A PURCHASE ON JUNE 20 AND THIS IS THE DATE THAT I HAVE NOT RECEIVED MY PRODUCTS, THERE IS NO WAY TO CONTACT THIS COMPANY THE PHONES DO NOT ATTEND IT AND ON THEIR WEBSITE THEY HAVE NO SIDE TO COMMUNICATE WITH CUSTOMER SERVICE. I FEEL RIPPED OFF
Response from HealthCentralUSA.comJul 17, 2023
Hello! We are sorry to hear that. Send an email to the address you see on this listing or on our Contact Us page. We respond within 1 business day. Send us a message and we will help you track down your order. Thank you!
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Mia A.
Jul 13, 2023
Response was FAST
It was a FAST response (from Tracy), and she completely resolved my issue! A rare online-merchant experience! Thank you!
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