headspaceReviews of headspace.com

I'm not newton meditation. I have been meditating at a class for 7 years. Last year due to lockdown I took out a years subscription. I put it in calendar to remind me to review or cancel. I triedto cancel the auto renewal. Tried app, through a browser on tablet, on my pc, absolutely no way to do it. Emailed customer service who responded promptly and said I had successfully done it. Then of course I got an email saying my card had been charged another year. Emailed them with email trail and they agreed to refund. I don't have it yet and if i don't I will claim with my credit provider. Definitely no email advising are coming to end of the year. Beware, of taking this out. The content was good but I have other methods I prefer much better and I feel scammed.

Waste of money & time !! The worst £ 50 investment !!!

I had the bestest, warmest, compassionate, kindest, Angel speak to me and it made me feel soooo much better. Forever grateful, Robert? I think that was his name. Great service. I was on my way to the ER for overwhelming anxiety and after my conversation, felt calm and went home instead. Thank you sooo much. You were a blessing and an Angel in disguise.

In my opinion very disappointing

I got this free being an NHS employee but I would pay for it

I'm an NHS psychological therapist with training and years of experience delivering Dialectical Behaviour Therapy which is underpinned by mindfulness. I tried this app. after several colleagues recommended it to patients and it was recommended within the NHS for staff too. I was hoping to benefit and I wanted to understand what was being recommended to patients. I have to say that it didn't align very well with my training and experience of mindfulness. For starters the website and app use the terms mindfulness and meditation interchangeably (the two are very different things). I also think it's overly focused on relaxation and positives which is ironic as mindfulness (not meditation) is about being in the present moment in any and all experiences (positive and negative) and noticing any and all emotions (positive and negative) - feeling more relaxed, less stressed, better able to respond to situations can be a bonus of practising mindfulness, but they're not goals; the only goal is to be present and notice distractions, bringing your mind back to task when it wanders. I feel that mindfulness which is beyond helpful for many has been commercialised to the point of being unrecognisable which has rendered it useless. I'm actually quite concerned about what this will do for people who could benefit from mindfulness but may be put off by their experiences of Headspace. Additionally, I've noticed many people have experienced considerable stress trying to access and/or cancel their free trials.

As others have noted, watch out for auto renewal. Every company I have dealt with which offers auto renewal has the common decency to warn you one month beforehand that they will bill your credit card for another year. Not Headspace. I took out an annual subscription last year, and they've just billed me £50 for another year. No warning, they've just taken my money without bothering to check whether I actually still want to use their app. The fact is that I haven't used the app since last October, and have no intention of using it again. This is simply disgusting behaviour, but of course it's a nice little earner for them: to just take your money without checking first. Their Ts and Cs of course allow them to do this, but still most companies would have checked first. For a company which preaches meditation, and was set up by a Buddhist monk, this simply appals me. I am trying to get my money back, but given the experience of other users of Headspace's customer services then I'm not holding out much hope. Update: I contacted Headspace via Twitter DM, and if you need to contact them that appears to be the best way. They replied within an hour, and were very polite. They have agreed to refund my £50 without any arguments at all. They did say that they always send a reminder email one month before renewal. However, I definitely did not receive this (I have checked my Spam folder: nothing there). I've changed my rating to three stars. I think Headspace needs to be a bit careful about this sort of thing, as it really irritates people.

I had an issue with my account being linked to an email that I wasn't using anymore, contacted the help service and got a response 2 days later. The helper I was talking to (Ivanna) was the friendliest and most patient person I've ever come upon in any form of customer service, she helped me figure out the account issue with a few emails there and back. Cannot say anything about issues with refunds, because for me it is money well spent, helps a lot with destressing, and have only made positive experiences so far.