headspaceReviews of headspace.com

renewal trap doesn't match the companies moral brand as seen by many reviews

Scam. And a bunch of scheisters. They won’t respond to your concerns, they refuse to refund. I am contacting my credit card company to dispute these charges. Headspace, shame on you.

This is a very disturbing organisation. Immoral isn’t a strong enough word. I cancelled my subscription several months ago and no longer have an account with them. Despite this they’ve just tried taking £49 x 3 out of my bank account. Given that one of the founders Andy Puddicombe was a Buddhist monk their behaviour is particularly despicable.

If I could give it no stars, I would. Buyer, be aware of this—they are a fraud. For three years, we have tried to cancel this membership. We are charged annually, but they can't seem to find our information to cancel the membership or issue a refund. STAY AWAY from Headspace as a platform and company. They engage in predatorial business practices. For what it is worth, I usually write positive and helpful reviews and keep my 'bad' experiences to myself. In this case, I could not stay silent, mainly because they are in the mental health and wellness space. My efforts over the past several years to cancel this membership are examples of corporate greed over the health of their customers.

Joining the sea of people who have been conned by Headspace. Renewed my subscription without notifying me, and point blank refusing to refund me (or just honour the 50% discount currently advertised). Losing my custom forever over the sake of £25 doesn't seem like great business but you do you, headspace! By the looks of these reviews you'll be crashing and burning soon enough anyway 👋

I’m extremely unhappy with my experience with Headspace. I cancelled my subscription months ago and even took the extra step of confirming it was cancelled. Despite this, I was still charged for a subscription I didn’t authorise. When I checked my account, it showed no active subscription and no record of the payment, making it impossible to resolve the issue through their system. I contacted customer service to request a refund, but I’ve received no response at all. After reading other reviews here, I can see this isn’t an isolated incident. It seems many others have faced the same issue of being charged after cancelling, with no help or explanation from Headspace. This is incredibly disappointing from a company that claims to promote calm and relaxation—it’s caused me nothing but stress and frustration. I’ve since reported the issue to my bank, blocked further payments, and requested a refund. Think twice before signing up. Their lack of accountability and poor service isn’t worth it!

I am deeply disappointed with Headspace. I cancelled my subscription months ago, and even double-checked four weeks ago to ensure it was properly cancelled. Despite this, I was charged £49.99 on 20th November 2024 without my consent. When I logged into my account, it showed no active subscription and no record of the payment, leaving me unable to resolve the issue through their platform. I emailed Headspace immediately to request a refund, but they haven’t even bothered to respond. After seeing similar complaints on Trustpilot, it’s clear that I’m not alone. Dozens of others are reporting the exact same issue – unauthorised charges after cancellation and no customer support. For a company that’s supposed to promote relaxation and reduce stress, their practices are causing me nothing but anxiety and frustration. I’ve reported this matter to my credit card company, requested a refund, and blocked Headspace from making further charges. I strongly advise others to think twice before subscribing to this service. Their lack of accountability and poor customer service is shocking. Avoid at all costs!

Very bad customer service. I had no notice of my renewal. When I queried they stopped replying to my emails. Stay clear.