headspaceReviews of headspace.com

I signed up for a trial with Headspace but forgot to cancel it before the trial ended. Unfortunately, I was charged full price for a full year subscription. When I realized, I tried to get a refund through Apple, but they declined my request. I contacted Headspace directly to explain what happened and requested assistance. It’s been over 10 days now, and despite multiple follow-ups, I haven’t received any response. It feels like they are completely ignoring my emails. I’m very disappointed with their lack of customer support. Mistakes happen, and I would have appreciated at least a reply or acknowledgment of my situation. To other potential customers, I’d advise being very cautious—this company’s customer service is extremely poor.

Auto renewals unexpected and a lack of response when I ask about how to cancel subscription.

Love teacher Andy and headspace! In my opinion I miss the simplicity of the original app. There are too many functions when I just want meditation guidance and sleep meditation music. Not as user friendly as it used to be. Keep it minimal. Just meditation…

It's a travesty to see the reputation of this once wonderful company nose-dive due to terrible customer services! Echoing the long list of negative reviews below, I have also been charged a renewal fee for a subscription I didn't want. I email Headspace back as soon as the notification landed in my inbox. I waited 4 days (!) for a response, which included these lines brilliant lines: "I apologize for any inconvenience this may have caused you, but definitely, you reached the right expert to fix this as quickly as possible. We sincerely apologize, but we regret to inform you that we are unable to process a refund for the charge" So.. I reached the right expert to fix the problem - they're just not going to. It's a crying shame. The meditation content is good but nobody wants to use a company they feel treated poorly by.

Caught out by auto renew which I was not warned about, and also renewed at full price despite the online account showing a “50% Black Friday” rate for the subscription. They also use shady tactics of automatically opting you into auto renewal and you must opt out manually afterwards. Contacted support who outright refused to refund anything back. Headspace used to be a respectable company but clearly now the only thing that matters to them now is profiteering from dark practices and shady tactics. Avoid and use other services such as Calm.

Vorig jaar met Black Friday voor 50% een abonnement afgesloten en deze gelijk opgezegd, zodat er na een jaar geen nieuwe incasso zou plaatsvinden. Nu een jaar later schrijven ze ineens toch het volledige bedrag van €57,99 af! Uiteraard heb ik gelijk gemaild, maar nog geen reactie. Erg naar, zeker gezien ik de app bijna nooit gebruik.

Another subscription auto-renewal. the original price is not honored. No warning email, no heads up at all. I've contacted them the same day the subscription was renewed, it was a waste of time. The insulting part is that they ask you for account details, card details, etc. Just to refuse any cooperation at the end, and thus further displaying how little they value their customers' time and money.

Scam, refuse to refund after a single day of accidental subscription