HeadshopThe universe's best online head shop is Headshop; period. We feature a best-in-class selection of glass pipes, bongs, vaporizers, dab rigs, and other smoking accessories. Our customer service is second to none so no matter what you need, our staff can help...
Headshop (headshop.com) has 224 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Claim this listingSmoking & Tobacco · Towson, Maryland
Poor
Smoking & Tobacco · San Francisco, California
Excellent
Smoking & Tobacco · Alpharetta, Georgia
Excellent
Smoking & Tobacco · washington, District of Columbia
Excellent
224 approved reviews, newest moderated first
aldoza8
The glass pieces that i ordered were packaged very well
Response from HeadshopAug 11, 2022
Hi Armjr, good to hear that you received your orders and we are glad that there were no issues. We hope we can serve you again soon. Thanks for choosing Headshop!
Enrique C.
Great service top of the line products
Response from HeadshopAug 11, 2022
Hi Enrique, it is great to hear that our products and services satisfied you. Thank you so much for the fantastic review! We appreciate you!
John W.
They never shipped me my order that I paid for. DON’T BUY from here. Very disappointed!!!!!
Response from HeadshopAug 9, 2022
Hi John, Thank you for providing us with feedback. We tried calling you but we left a voicemail instead. We are sorry that you haven't received your orders up to this day, despite the orders being shipped and having the tracking numbers. We are also wondering why you did not contact us initially about this. We hope you understand that we do not have control of the order once it has been passed on to the courier. Please be advised also that we function separately from the courier. We have rectified this for you by resending your orders. Please check your inbox spam folder or promotions with the details. Thanks for being our customer!
Jme
Fantastic customer service, my phone autocorrected my address to a previous one and I emailed them to fix it and they were able to help me and get my order to current address.
Response from HeadshopAug 9, 2022
Hi Jme, we are happy to hear your feedback. We do pride ourselves in offering great products and customer service, so your comments are very much appreciated!
Jordan
Shipping takes forever, they send a tracking number because the label was created for the shipper but they don’t actually give the package to the shipper until way later, they failed to mention in their reply to this review that the package was ordered on July 14th but wasn’t delivered until July 26th which was 8 business days later
Response from HeadshopAug 9, 2022
Hi Jordan, thank you for taking the time to share your feedback with us. We are happy to clarify. Your order was placed on July 14, 2022, and we sent your tracking number the next business day which was on July 18, 2022. Our fulfillment timeframe is up to 3 business days and the Economy shipment timeframe will be between 2 and 7 business days. Your order was fulfilled and shipped within the given timeframe. We hope you understand that we do not have control over delays and alike of the order once it has been passed on to the courier. Please be advised that we function separately from the courier. We appreciate your feedback and thanks for being our customer!
Len F.
I had a dab rig sent to me broken, had to wait a bit for a new one to come in the mail due to inventory season and they added a 15 dollar gift card on top of the replacement as a token of apology for the wait. No complaints, lets see how the new one is when it gets here.
Response from HeadshopAug 4, 2022
Hi Len, we are sorry to hear that you received a broken dab rig. We appreciate your patience as we worked on your concern. We are happy that we were able to addressed your concern. Let us know how we can serve you in the future. Thank you for being our customer!
Doug N.
I bought an unsafe lighter that burned my sofa. I reviewed the lighter and received a canned response that didn’t match my purchase. To resolve the issue, no refund was offered. Instead, I was offered a 10% coupon to buy more. I would avoid this company and purchase through more customer service oriented sellers.
Response from HeadshopJul 28, 2022
Hi Doug, as a start-up company, you recently gave us some really helpful comments about our product and services. We wanted to let you know that we are able to use your feedback to develop amazing new changes. We really appreciate the time you took to help us improve. We appreciate you and thanks for being our valued customer.
Paul
Sent me something I didn’t order. I wrote a complaint in my review, then they called me several times and I finally answered and they wanted to send me what I ordered for free. I have never had a company try that many times to contact me to make me a satisfied customer. The best customer service experience I have ever had! Thank you so much.
Response from HeadshopJul 19, 2022
Hi Paul, we are thrilled to hear your feedback. We do pride ourselves in offering great products and customer service, so your comments are very much appreciated. We hope you won't hesitate to let us know if we can serve you in the future!