HeadshopReviews of headshop.com

Response from HeadshopSep 8, 2022

Hector, thank you for the feedback. We genuinely apologize that the item you ordered had gone out of stock. We try our best to keep our stock of over 7000 products updated accordingly and also get disappointed when we learn of a mistake like you experienced. Please check your email for our sincerest apologies and a gift card for your next order as we hope you'll be willing to give us another chance!

Response from HeadshopSep 6, 2022

Hi Richard, our system flagged your order as fraudulent and it was suggested that we verify your identity before shipping it out. We were only doing this to protect you and others from being victims of fraud and we sincerely apologize for the inconvenience. We tried calling you several times after your order was placed and were not able to get ahold of you nor did we receive a return call, which increased our concerns about the order being fraudulent. In order to prevent something like this happening again for you and other customers in the future, we have increased our security to be more precise when identifying fraudulent orders. Your second vaporizer will be shipped out soon, please check your email for our sincerest apologies along with a gift card for your next order.

Response from HeadshopAug 26, 2022

Hi Alyse, we are glad to hear that your husband loved your birthday present. We are extremely happy about your feedback. Thanks for choosing Headshop!

Response from HeadshopAug 21, 2022

Hi WJ, so glad you loved the Pink glitterbomb. This is what the product is named as a Bong, but your feedback is truly appreciated. Thank you for choosing Headshop!

Response from HeadshopAug 21, 2022

Hi Aseret, we are delighted to hear that you had an awesome experience with our services. Keeping our customers happy has always been our top goal. Thank you for being a cool customer!

Response from HeadshopAug 23, 2022

Thank you for sharing your feedback Keith. It looks like your order was placed on Thursday July 28th then was fulfilled and shipped out by Wednesday August 3rd. Per our terms & conditions, all orders are shipped out within 3-5 business days. I assure you that we do not wait for an order to be placed then receive it and repack it to ship out to you. We do, however, have several warehouses around the country that house thousands of products and fulfills hundreds of orders each day so it can unfortunately take a few days to get to your order. In regards to your broken item, we sincerely apologize for this inconvenience. While we would've much rather provided a replacement, this item was out of stock. We did issue you a refund and provided a link from another website which carried the broken item that we could not replace. We are sorry this did not meet your expectations since we couldn't order it from that website and drop ship it to you per your request.

Response from HeadshopAug 21, 2022

Hi Adam, we're pleased to know that your experience with us was a good one. We do pride ourselves in offering great products and customer service, so your comments are very much appreciated! We hope you won't hesitate to let us know if we can serve you in the future!

Response from HeadshopAug 21, 2022

Hi Stephanie, we truly appreciate your review and we are looking forward to the recommendation. Thank you for being the Headshop customer!