Angry C.
I'M DONE! Maybe not UPDATE - please read details.
I'm getting low on some insulin pump supplies - I don't typically get this low but... I was expecting an order and checked shipping, which said it had been delivered on Tuesday - but I was home all day and got nothing. I called FedEx today (Saturday) and was told MY ORDER WAS SENT TO HCD'S OWN ADDRESS! To say I am hot is an understatement. AND THEY ARE CLOSED ON WEEKENDS! I'M DONE!!! UPDATE: to be fair I will update how things progress. I hit an email message in response to this review, with a number to call (which I had tried earlier). I did get a rep who was very carrying and did what she could to help me. The rep said the package went to my home but was sent to HCD from there for some reason - although I was home ALL DAY and no FedEx attempts were made. She was very confused about what was going on with my package based on the tracking. No one is avaliable in shipping over the weekend so she forwarded my terse concerns to that dept and said they open Monday at 8am. and I said I would follow up with shipping on Monday morning. I would like to see the label among other things, to determine if the error is actually with HCD or with FedEx. If the latter I will write a review of their service and update this one. Right now I'm changing HCD from 1 star, to 3 in fairness. UPDATE 11/23 - I have received my items. Don't know if this is the original box forwarded, or they shipped another set, but I have what I need. Yesterday I spoke with Omega(?) at HCD and she was very helpful and assured me my items would go out that day and said she would request a copy of the original label. I believe she was the same person who called later and confirmed things had been arranged. This morning I spoke with Tawana(?) who provided my tracking number and let me know it was sent to arrive today - it arrived an hour ago. Will follow up on the first label but am good for now. A SPECIAL THANKS to the reps above, who helped redeem the situation, as well as the one I spoke with on Saturday who got the ball rolling by forwarding a message with my concerns to the shipping department - didn't jot down her name but I hope they have a record. All were very sensitive to my needs and understood and appreciated my frustrations. I am very appreciative and hope they get a gift card or lunch for their efforts.
Response from Home Care DeliveredNov 20, 2021
We are sorry that your experience with Home Care Delivered fell short of your expectations. Our goal is to provide exceptional service to each of our customers at all times. After reviewing your comments, we would very much like an opportunity to discuss your concerns in more detail in an effort to resolve the issue. Please call us today at 800-565-5644.