Home Care DeliveredReviews of hcd.com

All they care about is receiving lots and lots information and continue to make you wait until you run out of supplies. They are such a shady company now ever since they got lots of new clients from Medline. Now they are taking too much time, and I have to go back and forth between them, Medicaid and my doctor. I feel all they are doing is having a great time staying and working at home, and not manging these things at the office, and also they are playing with the fax machine constantly each month and always trying to find ways to refuse to send my monthly medical supplies.

Everything was so easy to do for my client! She doesn't have to deal with the pharmacy or store. Also qualifying for additional products is great!

4 or 5 different reps called me several times over a period of 2 months and each one told me something different. We never got any supplies for my 4 yr old with special needs after the initial samples were sent because they all broke him out after skin contact so the reps said he could get his regular brand covered through them. Another person called us after that and said they never cover his regular brand even though he had a prescription specifically for them. I finally told them to stop calling me. Terrible products and very confused staff.

Would give zero stars if allowed. Every customer service rep or department you talk to tells you something different, no one knows what they are talking about. And then they have extremely nasty attitudes. I’ve never dealt with such an unprofessional company. And this all from a company that supplies things to vulnerable people! We are now without supplies for our 10 year old with special needs because the staff is incompetent and rude. Worked on this issue for over a month!

For more than 2-weeks straight, both ourselves and our son's doctor have gotten the run around, hung up on, disrespected or patronized. Very frustrating - and that's putting things mildly, in order to get our son's diaper wipes monthly order filled. Our son has severe cerebral palsy and must have diaper wipes. No ifs-ands-or-buts about it!!! Home Care Delivered has made it impossible to get the problems resolved to get our son his diaper wipes. We have called every day and have brought our son's doctor on in 3-way calls, in order to rectify this very bad situation. Everyone is in a meeting most every time we call right along with their supervisors. Yea right! When we ask to speak with Dan Hurt (Manager over Customer Service), or Michael Neiffer (Senior Director of Customer Service), and now today Mike Faylor (The Vice President over Customer Service), they hide themselves in meetings daily apparently. Our son's doctor has complied with letters that were required, and again, even doing a three way call with ourselves and this company to clear the air of anything that might stand in the way of getting the order for our son filled completely. When we ask who is over these three people most all the people allege that they are new employees and don't know a thing. We are going to report again and again. This company took over for Medline Products. This company is a pitiful mess. This is bad bad bad business on an epic scale!!!

most unhelpful, just got the runaround was spoken to very rudely by employee, lied to about my insurance and what is covered by email the same insurance has been covering my supplies for 2 yrs, was told to find some one else to take care of my needs or buy my supplies my self also in an email.

I’m reading these reviews and it’s very hard to believe all the negative reviews on Home Care Delivered Medical Supply Company. After desperately getting out of Healthy Living Medical Supply Company, Home Care Delivered is who I contacted to ask questions first for I made a decision, was told to call back 30 days before my next shipment is due. I did just that and I must say the transition was smooth like butter, they submitted all the appropriate paperwork to my Endocrinologist and Insurance company. When I inquired about how does my co pay work? Was told I’ll be billed monthly, I was shocked and speechless, at Healthy Living I had to pay my full co pay before they even shipped my diabetic supplies out.They ship every 3 months which I had to pay $153.00 every three months, Just to have bull service. Once Home Care informed me my bill would be $51.00 a month. I’ve have not had one bad service from them, supplies never late, telephone approximately a couple weeks before due to make certain I’m not short on supplies. All my Dexcom G6 Sensors,Transmitter, Test Strips comes from Home Care. Each time I reached out to them it was rather pleasant and takes 1-2 minutes to answer my questions I may need answered. Never a long wait time to speak with a representative at all. I’ve been with them about a year now and never been more satisfied. Even told my Endocrinologist to recommend her patients to them, my doctor was well aware Healthly Living were so unprofessional and supplies never on time, the wait time to speak with a rep was over an hour plus..another company I got out of was Hart Medical, can say I’ve been relaxed knowing I no longer need to stress this company is a gods send, would recommend anyone to them.

VERY HORRIBLE COMPANY! Been waiting on order for over 2 months I keep calling to be told it’s on back order! With no new date in site! Was told by an employee they bit off more than they can chew!!!!! WELL GT OUT OF ALL CONTRACTS BECAUSE YOU DONT HAVE THE PRODUCT!