HBADAReviews of hbada.com

Response from HBADAJun 3, 2026

Dear Diogo, Thank you for bringing this to our attention, and we sincerely apologize for the unacceptable delay you have experienced. Waiting over three weeks for a return label while repeatedly following up is not the experience we want any of our customers to go through, and we fully understand your frustration. You did everything right — you contacted us promptly, followed up consistently, and were patient far beyond what should have been required. The delay in providing your return label is entirely on our end, and we are truly sorry. Please contact us directly at [email protected] with your order number, and we will make issuing your return label the immediate priority — no more waiting, no more "ASAP" without action. We appreciate your patience and are committed to resolving this for you as quickly as possible. HBADA Customer Support Team

Response from HBADAJun 3, 2026

Dear Anett, Thank you for taking the time to share your experience, and we want to start by saying — we are truly sorry. What you described is serious, and we do not take it lightly. A structural failure of this nature after just two days of normal use is completely unacceptable, and we fully understand why this raised immediate safety concerns. No customer should ever be put in that position, especially with a product at this price point. Beyond the product issue itself, we recognize that our after-sales handling made an already difficult situation significantly worse. Missing confirmed collection dates, failing to provide courier details, and requiring you to constantly follow up are failures on our part — and we sincerely apologize for each one of them. You should never have had to escalate to a bank dispute to secure a refund you were already promised. We are actively reviewing our logistics coordination and after-sales communication processes to prevent this from happening to future customers. If there is anything still unresolved on your end, please do not hesitate to reach out to us at [email protected] — we remain committed to making this right. Again, we are deeply sorry for the experience you had, and we appreciate you bringing these issues to our attention. HBADA Customer Support Team

Response from HBADAAug 10, 2026

Gentile Cliente, La ringraziamo per il suo feedback dettagliato e per averci fornito il numero d‘ordine. Ci dispiace profondamente che la sua esperienza con la sedia e con il nostro servizio di assistenza sia stata così negativa. 🙏 Comprendiamo la sua frustrazione e prendiamo molto seriamente le sue parole. La sua segnalazione è importante per noi, e ci aiuterà a riflettere su come migliorare. Se desidera aggiungere qualcos’altro, siamo a disposizione. Cordiali saluti, Il team HBADA

Response from HBADAAug 10, 2026

Dear Customer, Thank you for your feedback — and we are truly sorry to read about your experience. 🙏 We understand your frustration, especially when a product that should provide comfort ends up causing more pain and disappointment. This is not the experience we want any customer to have, and we take your comments about the chair's performance and support very seriously. We also hear your concern about the gesture offered. It's clear that it didn't feel fair to you, and we respect that. Thank you for giving us the opportunity to respond — and we hope to have the chance to regain your trust. Best regards, The HBADA Team

Response from HBADAAug 11, 2026

Dear Customer, Thank you for your feedback — and we are truly sorry for the lack of updates and the confusion regarding your order. 🙏 We completely understand your frustration. Waiting for a shipment confirmation that never arrived, especially when the website showed the product as in stock, is not the experience we want you to have. We have looked into this internally and acknowledge that there was a delay in updating our inventory status. This is something we are working to improve. We appreciate your patience and honesty. Best regards, The HBADA Team

Response from HBADAAug 10, 2026

Dear Customer, Thank you for your feedback — we're genuinely sorry that the product didn't meet your expectations, especially regarding its appearance and material feel. 🙏 We understand that the metallic finish may have given a different impression, and we regret any confusion caused. Our chairs use a combination of durable materials designed for long-term use, but we acknowledge that the visual and tactile experience can vary from person to person. We also hear your frustration with the response time and return costs. We aim to handle all inquiries as quickly as possible, and we're continuously reviewing our return policy to ensure it remains fair. Thank you for giving us the opportunity to respond. Best regards, The HBADA Team

Response from HBADAAug 10, 2026

Dear Customer, Thank you for your feedback — we genuinely appreciate you taking the time to share your experience, even if some time has passed since your purchase. 🙏 We’re truly sorry to hear that your experience with our product or service did not meet your expectations. Every comment like yours helps us identify where we can improve, and we take it seriously. We appreciate your patience and honesty. Best regards, The HBADA Team