HBADAReviews of hbada.com

Response from HBADAAug 3, 2026

Hi there, Thank you for taking the time to share your experience, and we're truly sorry to hear about the issues you've had with the backrest. Your safety is our top priority, and this is not the standard we hold ourselves to. We would very much like to make this right for you with a full refund or replacement. Unfortunately, we're currently unable to locate your order in our system based on the information available here. Could you please share your order number and a contact email so we can reach you directly and resolve this as quickly as possible? You can send these to [email protected], and we'll follow up personally. We appreciate your patience and the opportunity to put this right. Best regards, The HBADA Team

Response from HBADAJul 13, 2026

Hi there, We're truly sorry for your experience and sincerely apologize for the inconvenience caused by the damaged packaging and missing parts. We appreciate your feedback and have shared it with our team. We'll continue working to improve our packaging and shipping experience to help prevent situations like this in the future. Best regards, The HBADA Team

Response from HBADAJul 7, 2026

Hi There, We're sorry to hear that your delivery experience did not meet your expectations. We understand how frustrating delays or shipping issues can be, and this is not the experience we want for our customers. We'd like to investigate what happened and work toward a solution as quickly as possible. Please contact our support team at [email protected] with your order number or additional details, and we'll review the case immediately. Thank you for bringing this to our attention. We appreciate the opportunity to make things right. Best regards, The HBADA Team

Response from HBADAJul 7, 2026

Gentile Cliente, Ci dispiace sinceramente per la sua esperienza e comprendiamo perfettamente la frustrazione causata dal problema riscontrato con il pistone a gas della sua sedia. La qualità dei nostri prodotti e la soddisfazione dei clienti sono per noi una priorità assoluta. Ci scusiamo se i tempi di gestione e le comunicazioni ricevute non sono stati all'altezza delle sue aspettative. Comprendiamo quanto sia importante disporre di una sedia funzionante per il lavoro quotidiano e ci rammarichiamo per il disagio arrecato. Desideriamo verificare immediatamente lo stato della sua pratica e della spedizione del ricambio, così da poterle fornire un aggiornamento concreto e individuare la soluzione più rapida possibile. La invitiamo a contattarci indicando il numero dell'ordine Amazon e il riferimento della richiesta di assistenza all'indirizzo [email protected] La ringraziamo per aver condiviso il suo feedback. Ci auguriamo di poter risolvere la situazione al più presto e riconquistare la sua fiducia. Cordiali saluti, Il Team HBADA

Response from HBADAJul 7, 2026

Hi There, Thank you for your feedback, and we're glad to hear that you love the chair. We sincerely apologize for the inconvenience caused by receiving two left armrests. This is certainly not the experience we want for our customers. Our customer support team will proactively reach out to you to arrange a replacement and help resolve the issue as quickly as possible. We appreciate your patience and thank you for giving us the opportunity to make this right. Best regards, The HBADA Team

Response from HBADAJul 2, 2026

Hi There, We're sorry to hear that the chair did not meet your expectations. It sounds like several aspects of the experience—from assembly and armrest stability to adjustability and lumbar support—fell short of what you were looking for. We design our chairs to accommodate a wide range of users, but we understand that comfort and ergonomic fit can vary based on individual preferences and body types. We also take your comments regarding product quality and advertised features seriously, as they help us identify opportunities for improvement. Thank you for taking the time to share such detailed feedback. Best regards, The HBADA Team

Response from HBADAJun 3, 2026

Dear Jason, Thank you for sharing your experience, and we sincerely apologize for everything you've been through. A six-month wait for a refund after a confirmed return is completely unacceptable, and we take full responsibility for the poor handling of your case. We understand how deeply frustrating it is to receive repeated responses without any real resolution — you deserved far better than this, and we are truly sorry for the stress and inconvenience caused. We want to resolve this for you immediately. Please contact us directly at [email protected] with your order number, and we will personally ensure your refund is treated as the highest priority — no more delays, no more scripted replies. We are also committed to reviewing our refund processes internally to make sure this situation is never repeated for any customer. Thank you for your patience, and again, we are deeply sorry. HBADA Customer Support Team

Response from HBADAJun 3, 2026

Dear Anthony, Thank you for sharing your feedback, and we sincerely apologize for the experience you had with our return process. You are absolutely right — as a customer within the 30-day satisfaction guarantee window, you should have received a smooth and hassle-free return experience from the very beginning. We are sorry that was not the case. We want you to know that your feedback has made a real difference. Based on experiences like yours, we have improved our return process for customers in France, and prepaid return labels are now available. We are grateful that your review helped push us in the right direction. Please contact us at [email protected] with your order number so we can assist you with your return under our updated process — we will make sure it is handled properly this time. Again, we sincerely apologize for the inconvenience, and we hope to have the chance to make this right for you. HBADA Customer Support Team