Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Response from Hazelton's Gift Baskets USADec 29, 2025

Hi A Pereira, thank you for following up. We see that a representative is already in touch with you via email regarding this order. Our team is currently requesting photos of the basket's contents to verify if the items were damaged by the snow or freezing temperatures. This helps us determine the best way to compensate you and address the delivery handling. We appreciate your patience as we work to resolve this for you.

Response from Hazelton's Gift Baskets USADec 27, 2025

We’re truly sorry to hear how disappointed you were with this order, especially as it was intended to make a positive impression on the recipient. That is never the experience we want our customers to have. While we do allow substitutions when specific items or containers are unavailable, these are meant to be of equal or greater value and appropriate to the overall presentation. It’s clear from your feedback that this expectation was not met, and for that we sincerely apologize. Your comments regarding the packaging and missing items have been shared with our fulfillment team for review. We appreciate you taking the time to provide this feedback, as it helps us improve both quality control and communication going forward. Thank you for bringing this to our attention.

Response from Hazelton's Gift Baskets USADec 27, 2025

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, especially when the gift was intended for someone important to you. As noted in our product descriptions and terms, substitutions may occasionally be necessary due to availability, particularly with specialty and alcoholic items. When this occurs, our goal is always to provide replacements of equal or greater value. That said, we understand that “like-for-like” can sometimes feel subjective, and we regret if the final arrangement did not align with what you had envisioned. We appreciate your comments and take them seriously, as they help us review and improve both our fulfillment process and communication. If you haven’t already, we encourage you to reach out to our customer care team directly with your order details so we can review your concerns more closely. Thank you again for your feedback.

Response from Hazelton's Gift Baskets USADec 24, 2025

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We’d like to clarify a few important points for transparency. Free shipping applies to orders of $100 and above. Orders below this threshold are subject to a shipping fee, which is clearly outlined during checkout before payment is completed. Regarding substitutions, as noted in our Terms and Conditions, substitutions may occasionally occur due to product availability, especially during peak seasons. When substitutions are necessary, they are always made with items of equal or greater value to ensure the overall quality and presentation of the gift is maintained. We also want to note that our products are curated gift items, not direct retail goods. Pricing reflects several factors beyond the item itself, including sourcing, handling, packaging, assembly, and delivery logistics. For this reason, retail store price comparisons are not an accurate reflection of the cost structure involved in gift basket preparation and fulfillment. That said, we truly regret that the experience fell short of what you expected, and your feedback has been shared internally for review. Our goal is always to deliver a gift that reflects care, value, and quality. Thank you for your time and for bringing your concerns to our attention.

Response from Hazelton's Gift Baskets USADec 22, 2025

Hi Mr. KB, thank you for bringing this to our attention. Our system automatically processes the delivery information exactly as it is entered and confirmed during the checkout process. However, we want to ensure your gift reaches the right destination. As long as an order has not yet been physically shipped, we are happy to edit the address or cancel the order for you. Since you mentioned tracking shows it has not yet moved, we would like to check the real-time status of your package immediately. Please contact us at with your order number so we can look into this and make the necessary corrections for you.

Response from Hazelton's Gift Baskets USADec 22, 2025

Please accept our sincerest apologies for the disappointment you experienced with your order. We are truly sorry that the presentation of the greeting note and the items received did not meet our usual standards. While our substitution policy is in place to ensure timely delivery when specific items are unavailable, we clearly missed the mark on communicating this and ensuring the final gift met your expectations. We have shared your comments directly with our fulfillment and quality control teams to ensure this does not happen again. Thank you for your feedback, as it helps us improve our service.

Response from Hazelton's Gift Baskets USADec 15, 2025

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We would like to clarify that Hazelton’s Gift Baskets operates in accordance with clearly stated terms and conditions, including our substitution policy. Due to product availability, substitutions may occasionally be necessary, and when they occur, our team carefully selects replacement items of equal or greater value to ensure orders are delivered on time. This practice is standard within the gifting industry and is outlined at the time of purchase. By placing an order, customers agree to these terms, including our policies regarding substitutions and refunds. While we understand that substitutions can sometimes be disappointing, they do not constitute fraudulent activity. We appreciate you taking the time to share your concerns and regret that this order did not align with your expectations.

Response from Hazelton's Gift Baskets USADec 15, 2025

Thank you for contacting us and for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations and that the gift caused disappointment. We always do our best to ensure every gift is delivered on time and thoughtfully presented. However, from time to time, substitutions may be necessary if certain items become unavailable or discontinued after our product listings are published. This is a common practice within the gifting industry due to frequent changes in product availability. When substitutions are required, our team carefully selects replacement items that are similar and of equal or greater value to complete the order without delay. The degree of substitution can vary, and in rare cases, multiple items—or the overall contents—may differ from what is shown online. Because many orders are time-sensitive and processed in high volume, we’re not always able to contact customers in advance regarding specific substitutions. By placing an order, customers agree to our terms and conditions, including our substitution and refund policies, which allow for substitutions without entitlement to refunds or compensation. That said, we apologize if the substitutions and the condition of the basket did not meet your expectations. We appreciate you taking the time to share your experience, and we’re sorry this order did not reflect the level of care you were hoping for.