Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Response from Hazelton's Gift Baskets USAJan 6, 2026

We’re truly sorry to hear about your experience and understand how frustrating this delay must have been, especially given the delivery expectations shown on our website and the timing around the holidays. This is certainly not the level of service we aim to provide. While courier delays can unfortunately occur during peak holiday periods, we sincerely apologize if our communication did not meet your expectations or came across as dismissive. That is not our intention, and we regret that you were left feeling unsupported and without an apology. We appreciate you taking the time to share your feedback, as it helps us identify where we need to improve—particularly in communication and customer care. If you’re open to it, we would welcome the opportunity to review your order further and address your concerns directly. Thank you for bringing this to our attention.

Response from Hazelton's Gift Baskets USAJan 5, 2026

Please accept our sincerest apologies. It is clear we failed to meet our standards and yours with this order. Using paper instead of wicker and substituting premium wine with an incorrect spirit is not the experience we strive to provide. We are taking your feedback directly to our fulfillment team to ensure this does not happen again. We are committed to doing better.

Response from Hazelton's Gift Baskets USAJan 4, 2026

Please accept our sincerest apologies for the frustration and disappointment you experienced. It is clear that we failed to meet your expectations regarding the quality of the items, the delivery timing, and our customer service. We take your feedback seriously, especially regarding how our policies are communicated. We are using your review as a learning point to improve our internal processes and ensure our service is more customer-focused in the future. We are truly sorry for letting you down.

Response from Hazelton's Gift Baskets USAJan 2, 2026

Hi Allison, please accept our sincerest apologies. We understand how important client gifts are, and we are incredibly disappointed that we let you down—especially twice. This is not the level of service we strive for. We want to make this right immediately. Could you please reach out to us with your order details? We would like to investigate what went wrong and offer a resolution.

Response from Hazelton's Gift Baskets USADec 31, 2025

Thank you for your feedback. We sincerely apologize for your disappointment regarding the delivery timing and the condition of the fruit. To clarify, the date selected at checkout for our standard delivery is an estimate and not a guaranteed arrival date. Regarding the items, our policy is to provide refunds specifically for the individual pieces of fruit that are damaged. We are sorry that this experience did not meet your expectations and appreciate you bringing these concerns to our attention.

Response from Hazelton's Gift Baskets USADec 30, 2025

We have read your feedback regarding the delay of your order from December 19th, and we want to apologize for the lack of communication and the frustration this has caused. It is clear we missed the mark, and we understand why you feel your trust has been broken. We would like to resolve this for you immediately. We are monitoring your tracking number closely. If there is no confirmed movement on your package by the end of the day today, we are prepared give a suitable resolution. We want to make sure you aren't left in the dark any longer. Please contact us at your earliest convenience so we can move forward with the solution that works best for you.

Response from Hazelton's Gift Baskets USADec 30, 2025

Dear B & B Macpherson, I am incredibly sorry to hear about this experience. This is certainly not the level of service or quality we strive for. It sounds like we missed the mark both with our communication and the delivery of your gift, and for that, I apologize. We would like to look into what happened with our management team and make this right for you immediately. Please reach out to us, as we value your business and want to ensure this is resolved.

Response from Hazelton's Gift Baskets USADec 29, 2025

Hi Sirjay, please accept our sincerest apologies for missing your Christmas delivery. We understand that 'high demand' is no excuse for a missed holiday gift, and we are sorry that our previous communication felt dismissive. We have cancelled your order and processed a full refund to your original payment method. We are reviewing our holiday shipping windows to ensure we provide more realistic expectations in the future. Thank you for your feedback.