Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Response from Hazelton's Gift Baskets USAMar 16, 2026

Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and embarrassment this has caused, especially given the importance of the occasion. We take your feedback regarding the substitutions very seriously. While our substitution policy is in place to ensure timely delivery when items are out of stock, our goal is always to provide products of equal or greater value. We regret that the items provided—the chocolates and the glassware—did not meet the premium standard of the 'Coffee Truffle & Spirits Gift Set' you selected, nor the value of the upgrade you purchased. We also acknowledge your point regarding the time we had to communicate with you. We aim to provide a service that respects the significance of these gestures, and it is clear we missed the mark in this instance. As per our company policy, all sales are final and we do not offer returns; however, we have shared your specific feedback with our management and fulfillment teams to review our substitution process and ensure our quality control reflects the premium service we strive to provide.

Response from Hazelton's Gift Baskets USAMar 9, 2026

Hi Neeta, thank you for sharing your feedback. We sincerely apologize that the substitutions in your custom birthday basket did not meet your expectations. While our policy allows for substitutions of equal or greater value to ensure your gift is delivered on time when specific items are out of stock, we understand your frustration with the number of changes made to your original selection. We are committed to doing better with our inventory accuracy and curation moving forward. We appreciate your honest input as it helps us improve our service

Response from Hazelton's Gift Baskets USAMar 8, 2026

We sincerely apologize for the disappointment with your France-themed gift basket. It is clear that the quality of the items and the upgrades you selected did not meet the premium standard we strive for. While our substitution policy is in place to ensure timely delivery when specific items are unavailable, we recognize that in this case, the replacements did not reflect the value or theme you expected. We appreciate this feedback and will be using it to improve our quality control and selection process. Thank you for bringing this to our attention.

Response from Hazelton's Gift Baskets USAFeb 27, 2026

We sincerely apologize for the frustration regarding your delivery. Please note that once a shipping label is generated, it signifies that your order has been processed and has left our facility. In some cases, there is a delay in the courier's system while the item is in transit, which can prevent the tracking status from updating immediately. Because your order is already in the hands of the courier, we are unable to cancel or refund the shipment at this stage. Additionally, based on the shipping method selected at checkout, this was a non-guaranteed delivery timeframe. We understand how important the timing was for this gift and appreciate your feedback on the conflicting information you received. We are committed to doing better next time to ensure a smoother experience.

Response from Hazelton's Gift Baskets USAFeb 23, 2026

Thank you for your feedback. We’re sorry for any frustration regarding your order. To ensure our gift baskets arrive as quickly as possible, our system begins processing orders immediately. Per our Terms and Conditions, once a shipping label has been created and the order has entered the fulfillment phase, we are unable to cancel or intercept the shipment. Because our gifts often contain perishable items, we also have specific policies regarding returns once an item has been prepared for transit. We apologize that we couldn't halt this specific delivery in time for you.

Response from Hazelton's Gift Baskets USAFeb 6, 2026

Thank you for your feedback. Please accept our sincerest apologies for the frustration caused by the substitutions in your order. While our policy allows for substitutions to ensure gifts arrive on time, replacing every single item in a custom basket—including the chocolates—is not the standard we strive for. We understand that when you take the time to customize a gift, you expect those specific choices to be honored. We are taking your comments to heart to review how we handle stock levels and customer notifications. We clearly missed the mark here, and we are committed to improving our process to ensure this doesn't happen to future customers.

Response from Hazelton's Gift Baskets USAJan 30, 2026

Hi Nancy, we sincerely apologize for the frustration caused by the delivery experience for this birthday gift. While we aim for door-to-door service, certain couriers like Canada Post may leave a pick-up notice if they determine a location is insecure to leave a package unattended. We understand this delay meant the gift was not received on the intended day, which is deeply disappointing. Regarding your experience with our team, we strive to provide helpful solutions within our shipping policies. While we do not offer refunds for carrier-related transit delays where the gift remains safe and intact, we value your feedback as it helps us monitor the performance of our delivery partners. Thank you for bringing this to our attention."

Response from Hazelton's Gift Baskets USAJan 27, 2026

Dear Melly, we sincerely apologize for the disappointment caused by your recent order. It is truly regrettable that your gift arrived late and did not meet the standards we strive for. While our Substitution Policy is in place to ensure a gift is delivered when specific items or flowers are unavailable—by replacing them with items of equal or greater value—it is clear that in this instance, we failed to provide the experience you paid for. We are taking your feedback seriously to improve our quality control and fulfillment processes. Thank you for bringing this to our attention, and we are committed to doing better.