Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Response from Hazelton's Gift Baskets USAApr 14, 2026

We want to sincerely apologize for the poor experience you and your father had with this gift. It is incredibly disappointing to hear that the basket arrived after a significant delay, with damaged items, and in a condition that fell far below our quality standards. Regarding the contents, we understand the frustration caused by the extensive substitutions and the inclusion of items that were not handled according to their temperature requirements. We also regret that the snacks arrived crushed and that the tracking information was not properly communicated during the 2-week transit. We take full responsibility for these failures. This experience is being taken to heart as a "be better" moment for our team. We are currently reviewing our fulfillment and shipping protocols for perishable items to ensure we remain true to the premium quality we promise. We would like to make this right for you and your father. Please reach out to our customer service team at your earliest convenience so we can provide a proper resolution.

Response from Hazelton's Gift Baskets USAApr 10, 2026

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We’d like to clarify a couple of important details regarding your order. As outlined on our website, some items—such as baskets or specific components—may be substituted with items of equal or greater value if they are unavailable at the time of fulfillment. This substitution policy ensures that orders can still be delivered without significant delays, especially for time-sensitive gifts. Additionally, the shipping method selected for your order was a non-guaranteed delivery service. While we always aim to meet the estimated delivery dates, this option does not guarantee arrival on a specific day, and delays can occasionally occur depending on the courier. That said, we understand how important the picnic basket was to you, and we regret any disappointment caused. If you’d like us to review your order further, please contact our support team with your order number so we can look into this in more detail.

Response from Hazelton's Gift Baskets USAApr 9, 2026

We are truly sorry that the gift you received did not meet the high standards we strive for at Hazelton's. We missed the mark, particularly regarding the quality of the substitutions and the finish of the cheese board you described. While our Substitution Policy allows for replacements of equal or greater value to ensure timely delivery, I understand that in this case, the items provided felt like a downgrade. Please know that we are reviewing our current inventory and our substitution processes to ensure this doesn’t happen again.We value your feedback and are committed to doing better.

Response from Hazelton's Gift Baskets USAApr 7, 2026

We want to sincerely apologize for the continued frustration regarding your order. It is deeply disappointing to hear that after the initial delivery delay, the fruit arrived in such poor condition. We understand that providing a gift that is both late and unusable is a failure on our part to meet the standards we promise. We take full responsibility for the quality of the perishable items in your basket. We are currently reviewing our internal quality control and fulfillment procedures to ensure we remain true to the freshness our customers expect, especially when a delivery timeline has been extended. We would like to resolve this for you immediately. Please reach out to our customer service team so we can assist you with a resolution regarding the damaged items.

Response from Hazelton's Gift Baskets USAApr 6, 2026

Thank you for sharing your feedback. I want to sincerely apologize for the frustration regarding your delivery timeline; we understand how important it is for a gift to arrive when expected. I would like to clarify that for this order, the Typical Delivery option was selected. While we always aim to have these packages arrive within the estimated 2-business-day window, this specific shipping method is an estimate and does not carry a guaranteed arrival date. However, we recognize that the delay you experienced at the shipping facility fell short of the prompt service we strive to provide. We are using your feedback to better refine our fulfillment internal processes and to ensure our delivery estimates are as accurate as possible for our customers. We are committed to learning from this to improve our service moving forward. Thank you for bringing this to our attention.

Response from Hazelton's Gift Baskets USAMar 29, 2026

Thank you for your candid feedback. Please accept our sincerest apologies for the disappointment caused by your recent order. We aim to provide a premium, curated gifting experience, and it is clear that we failed to meet those standards in this instance. While our policy allows for substitutions of equal or greater value to ensure timely delivery, these should always maintain the high quality and aesthetic of the original design. Using generic store-brand products is not the standard we set for our gifts. We are reviewing your specific order with our fulfillment team to investigate why these items were selected and to ensure our future baskets strictly adhere to the premium quality our customers expect. We value your business and are committed to using your feedback to improve our quality control. Thank you for holding us to a higher standard.

Response from Hazelton's Gift Baskets USAMar 25, 2026

Please accept our sincerest apologies for the delay in your mother and sister's birthday gifts. We know how important those specific dates were, and we are truly sorry for the "mortifying" experience of the baskets not arriving as planned. To clarify the shipping status you saw: a shipping label was created for your order on 3/20, which signifies it was processed and dispatched from our warehouse. Once a label is created, the package is in the hands of the courier; however, during periods of extremely high shipping volume, there can be a delay before the courier scans the label into their system. We realize this created a confusing timeline that didn't align with the 3-day delivery window you expected. We also regret the frustration you faced with our support bot. We are reviewing your order and our communication process internally to ensure we provide more accurate updates and better support in the future. Thank you for your patience as the courier works to deliver these as soon as possible.

Response from Hazelton's Gift Baskets USAMar 17, 2026

Thank you for your candid feedback regarding your "Chocolate For Everyone" gift basket. Please accept our sincerest apologies for the frustration this has caused. It is clear from your description and the photo provided that we failed to meet our own substitution policy, and we deeply regret that the gift did not reflect the quality or aesthetic you expected from Hazelton's. We also recognize that our initial support response did not provide the resolution you deserved. We are taking your comments seriously and are using this as a direct case study for our fulfillment and support teams to ensure this does not happen again. We value your business and are committed to doing better in the future.