Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Response from Hazelton's Gift Baskets USAMay 11, 2026

Thank you for sharing your feedback. We are sincerely sorry to hear that the gift delivered did not match the premium selection you purchased and that the overall presentation fell short of the images on our website. Regarding the whiskey, we understand your frustration with receiving a substitution after paying for a specific upgrade. While our substitution policy is intended to ensure timely delivery when certain items are out of stock, we recognize that receiving an Irish whiskey in place of a requested bourbon is a significant discrepancy. We also apologize for the inconvenience of having to provide photos and follow up via email. This process is in place to help our billing and quality teams document errors with our fulfillment centers, but we understand it adds frustration to an already disappointing experience. Your comments have been shared with our logistics team to investigate why this specific upgrade was handled incorrectly. Thank you for bringing this to our attention.

Response from Hazelton's Gift Baskets USAMay 10, 2026

Thank you for your feedback. We sincerely apologize for the delay in your Mother's Day delivery and for the frustration caused by the change in the delivery date. While we strive to meet requested delivery dates, they are estimates and not guaranteed, as stated in our shipping policies. This is particularly common during high-volume holidays when transit times can be affected by carrier demand. However, we understand how important timing is for such a special occasion. We also deeply regret that your experience with our representative did not meet the professional standards we aim to provide. We have taken note of your comments regarding the tone of the communication and will address this internally to improve our service. We appreciate you bringing this to our attention.

Response from Hazelton's Gift Baskets USAMay 6, 2026

Thank you for sharing your feedback. We are sincerely sorry for the disappointment caused by your daughter-in-law's birthday gift and for the frustration you experienced with our customer service team. Regarding the items requiring refrigeration, we take the shipping of perishable goods very seriously and regret that the packaging did not maintain the necessary temperature in this instance. We also apologize for the missing Dark Chocolate Book Box; we strive for order accuracy and understand how upsetting it is when a special addition is omitted. While our team offered a partial refund in accordance with our standard resolution policies, we understand this did not meet your expectations for a full resolution. We have taken note of your comments regarding our communication style and the quality of the items received as we work to improve our internal processes. We truly appreciate your feedback and apologize for falling short of providing the cheer you intended for your family.

Response from Hazelton's Gift Baskets USAMay 6, 2026

Thank you for your feedback. We are very sorry to hear that you were disappointed with your recent purchase and that it did not meet your expectations. We strive to provide high-quality gifts for all our customers, and we have taken note of your comments as we work to improve our products and service. Please reach out to us with your order number if there is anything we can do to assist you further.

Response from Hazelton's Gift Baskets USAMay 4, 2026

Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced with the "Gourmet Gift Barrel" and for the frustration regarding the quality and presentation of the items received. We understand your disappointment that the gift arrived in a cardboard box rather than the wooden barrel shown online. While we do have a substitution policy that allows for components of equal or greater value to be used to ensure timely delivery, we regret that the final presentation and selection of snacks did not meet the upscale standard you expected. Furthermore, we are deeply sorry for the unprofessional tone you encountered when contacting our support team. This is not the level of service we strive to provide, and we have taken note of your experience to ensure our communication remains respectful and helpful when addressing customer concerns. We truly appreciate your feedback as it helps us improve our service and quality control.

Response from Hazelton's Gift Baskets USAApr 30, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment caused by the delay in your delivery. We understand how important it is for your gift to arrive on time, and we regret that we fell short of your expectations. We would like to clarify that the delivery method selected at checkout provides an estimated timeline and is not a guaranteed delivery date. While we strive to meet these estimates for every order, unexpected delays in transit can occasionally occur. Please be assured that we have taken note of your experience as we work to improve our service and communication regarding shipping timelines. We truly appreciate your feedback.

Response from Hazelton's Gift Baskets USAApr 27, 2026

Thank you for your feedback. We’re sorry to hear that you were disappointed with your order. As outlined on our website, we do maintain a substitution policy that allows unavailable items to be replaced with similar products of equal or greater value to avoid delays in fulfillment. This may include adjustments to specific brands, packaging, floral varieties, snacks, or other components depending on availability at the time of processing. We would also like to clarify that our pricing reflects more than the individual retail cost of items alone. It includes product sourcing, professional assembly, gift presentation, packaging materials, handling, customization options, and delivery logistics. Because of this, direct comparisons to standalone retail shelf prices may not accurately reflect the full value of a completed gift service. That said, we understand that the overall experience did not meet your expectations, and we sincerely regret your disappointment. Your comments have been noted and will be shared with our team for review.

Response from Hazelton's Gift Baskets USAApr 27, 2026

Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your order. We would like to help review your concerns further; however, in order for us to properly investigate complaints regarding item quality, damage, missing contents, or substitutions, we do require clear photos of the received order. These photos allow our team to verify the issue and assess the best possible resolution. At this time, since photos have not been provided, we’re unfortunately unable to proceed further with the complaint review. Should you decide to send the requested photos, we would be happy to reopen the case and assist you further.