Hazelton's Gift Baskets USA Reviews | Read Customer Reviews of hazeltonsgiftbaskets.com

Hazelton's Gift Baskets USA Reviews | Read Customer Reviews of hazeltonsgiftbaskets.com

Hazelton's Gift Baskets USA reviews

Showing 262 reviews with 1 star · Clear filters

Cat J.
May 26, 2026
DO NOT USE
DO NOT USE. Wish I had read the reviews and done research before using this company… take my advice. Ordered a wine and cheese gift basket for my friend and even paid for upgraded wine. My friend was sent (3 weeks late), planters peanuts, a bar of chocolate, and Oyster Bay wine (not the upgrade I paid for) in a cake box with plastic wrapping. No cheese - no upgraded wine. Customer service refused to fix as their terms include their ability to substitute whatever they need to. AVOID! If I could add photos of what the actual delivery looked like you would be shocked they’re still in business. You also cannot post 1 star reviews on their site, it’s blocked.
Response from Hazelton's Gift Baskets USAMay 27, 2026
We’re very sorry to hear about your experience and understand your disappointment regarding both the delivery timing and the contents of the gift received. We sincerely apologize that the basket did not meet your expectations, particularly regarding the substituted items and upgraded wine selection. While substitutions may occasionally be necessary due to inventory or regional availability, our goal is always to provide items of equal or greater value while maintaining the overall presentation and gifting experience. We understand your frustration that the final delivery did not reflect what you anticipated when placing the order. We also regret that the resolution provided by customer service left you feeling unsupported. Your feedback regarding the substitutions, presentation, and communication experience has been shared internally with our fulfillment and customer service teams for further review. Regarding reviews, we do not intentionally block customers from leaving lower-rated feedback, and we appreciate all customer reviews as they help us identify areas where improvements are needed. Thank you for taking the time to share your experience.
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Ange S.
May 25, 2026
My order never came
My order never came. They were not honest in the time it would take to process and deliver. I will never order form here again.
Response from Hazelton's Gift Baskets USAMay 26, 2026
Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration regarding your delivery timeline. We completely understand how disappointing it is to experience an unexpected delay, especially when you are counting on a gift to arrive on time. We always aim to provide accurate processing and shipping windows, and it is clear we fell short of your expectations here. We would love the opportunity to look directly into your tracking history, find out exactly what happened, and make this right for you. Because we take delivery issues very seriously, please reach out to our dedicated support team directly with your order number. We are standing by to investigate this and assist you immediately.
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Krista S.
May 24, 2026
LATE! LATE! LATE!
Sent a gift basket to my son for his birthday and was able to select the delivery date for the next day. I selected the (very expensive) expedited shipping, and when I checked out the site gave me a delivery date of two days instead of next day as selected. That was fine as it would still arrive in time. I paid $197 USD for the expedited shipping - way more than the gift basket. When I checked tracking on the second day, it gave me a new date of SIX days after placing the order. When I contacted customer service, they told me it takes up to four days to process the order before shipping (this is not anywhere on the site) and refused to refund the expedited shipping fee. What a total rip off! They totally stole $197 from me. Total scam!
Response from Hazelton's Gift Baskets USAMay 25, 2026
Hi Krista, we’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, especially when sending a birthday gift for your son. We sincerely apologize for the confusion surrounding the delivery timeline and shipping expectations. We understand your concerns regarding the expedited shipping fee and the frustration caused when the estimated delivery date changed after checkout and again during transit updates. We would also like to clarify that expedited shipping timelines are calculated in business days and do not include weekends or holidays. In addition, specialty gift baskets may require processing and preparation time prior to shipment to ensure the items are packaged securely and arrive in the best possible condition. However, we understand your concern that these timelines and expectations may not have been communicated clearly enough during the ordering process. We also regret that the resolution provided by customer service left you feeling unsupported. Your feedback regarding both the shipping experience and communication transparency has been shared with our operations and customer service teams for further review as we continue working to improve clarity around processing and delivery expectations. Thank you for taking the time to share your experience.
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shahrzad K.
May 21, 2026
No Star!!! Do not trust...AVOID: Hazeltons & Washingtonbaskets websites
No Star!!! Do not trust... AVOID: Hazeltons & Washingtonbaskets websites Looks local when you search, but not. Images not followed. Description not followed. Delivery instructions not followed. Nothing as ordered. Advertised gift-style wooden box packaging, arrived in a regular cardboard box. Advertised unique beers, received duplicates. Cake spoiled. Bottles broken. Delivery late. Package left unattended. After complaining, they said unavailable items may be substituted without asking. Not acceptable. Not honest advertising. Do not trust. Find a real local store instead. Their customer service emails, by Charlito and Christine Ann, were dismissive and repeatedly avoided the actual issues. Still no real resolution for over $400 CAD paid. I have photos of what was delivered, but Trustpilot is not giving me an option to upload them here. Check the photos on the Google review.
Response from Hazelton's Gift Baskets USAMay 25, 2026
Thank you for your feedback, and we sincerely apologize for the numerous issues you experienced with your recent order. We understand how incredibly frustrating and disappointing it is to receive a late, damaged package that did not meet the expectations set by our website. While our substitution policy allows for alternative items to be used when specific products are out of stock, it is never acceptable for a gift to arrive with duplicate items replacing unique selections, spoiled components, or broken bottles. We also regret that our presentation and delivery instructions were completely missed, resulting in the gift arriving in a standard box and being left unattended. We take your comments regarding our transparency and customer service response very seriously. Your detailed feedback has been passed directly to our fulfillment, logistics, and management teams so we can address these critical lapses in quality control, transit handling, and communication.
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DB
May 20, 2026
I rarely leave negative reviews
I rarely leave negative reviews, but this experience was incredibly disappointing. We ordered a gift basket for a family friend, and what was delivered looked nothing like the beautiful, high-quality arrangement shown on the website. The basket was filled with much cheaper substitute items, lacked the presentation and detail advertised, and honestly looked like it had been thrown together carelessly. We were so embarrassed by what was sent that we ended up purchasing an entirely different gift basket from another company just so our friends would receive something appropriate. What made the situation even more frustrating was the customer service. Rather than acknowledging the clear difference between what was advertised and what was delivered, the company refused to offer any reimbursement or meaningful resolution. When you’re sending a gift to someone you care about, presentation and trust matter. Unfortunately, this experience completely missed the mark.
Response from Hazelton's Gift Baskets USAMay 20, 2026
Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointment and embarrassment this experience caused. We understand that when you send a gift to a family friend, you are trusting us with an important moment, and it is incredibly disheartening to hear that what arrived fell so short of that trust. While our substitution policy allows our designers to use alternative components when specific items are out of stock, the final arrangement should always reflect the premium value, presentation, and high quality of the gift you purchased. It is clear from your description that we missed the mark on both the execution of your basket and its overall presentation. Furthermore, we deeply regret that our customer service team did not handle your concerns with the appropriate empathy or offer a meaningful resolution when you reached out. Your experience has been shared directly with our fulfillment and management teams to address both our quality control standards and how we handle customer disputes regarding substitutions. We completely understand why you chose to look elsewhere to ensure your friends received an appropriate gift, and we appreciate your candid feedback as we work to improve our service.
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Christina M K.
May 17, 2026
PAID FOR 3DAY SHIPPING...STILL HASNT ARRIVED 9 DAYS LATER
I ordered from them for Mother's Day. They ask what date I wanted it to be delivered and I chose Mother's Day (although I knew it would be unlikely given it was Friday the 8th). I paid for 3-day shipping. It is now May 17th and the order still has not arrived. They will not refund my shipping cost even though they didnt even drop it off at USPS until May 12th. Seems like false advertising.
Response from Hazelton's Gift Baskets USAMay 18, 2026
We’re very sorry to hear about your experience and completely understand your frustration, especially since this was a Mother’s Day gift and the order still had not arrived well after the occasion had passed. We understand how disappointing it must have been to select a preferred delivery date, pay for expedited shipping, and then experience delays both in processing and carrier movement. During major holiday periods like Mother’s Day, shipping networks can become heavily impacted, but we recognize that this does not lessen the inconvenience and disappointment caused when an important gift arrives late. We also apologize that our handling of the shipping concerns left you feeling unheard regarding the shipping charges and timeline expectations. Feedback like yours is important and will be shared with our operations and customer service teams as we continue reviewing how delivery expectations and shipping timelines are communicated during peak seasons. Thank you for taking the time to share your experience.
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Michelle C.
May 13, 2026
Terrible quality and no oversight or support
Sent 5 gift baskets to coworkers for Mother's Day. All 5 looked completely different and none matched what was advertised in the website photo. The packaging was very poor for all of them. 2 of the recipients had substituted items that were Walmart brands, which the company claimed was within their guidelines for replacement. The items included maybe totaled $15 while the gift itself cost $100. The shipping labels showed that they were sent from random residential addresses, so they obviously outsource packing and shipping to people and not within facilities. I would never purchase or recommend them for gifts due to their lack of quality control for contents and packaging. An addition to my comment based on the response from the company: a few of the boxes also arrived after the delivery date so their cheap substitutions also didn't ensure ontime delivery. Again, this is not a company to trust with your money for gifts.
Response from Hazelton's Gift Baskets USAMay 13, 2026
Thank you for your feedback, and we sincerely apologize for the disappointment you and your coworkers experienced with your Mother's Day gifts. We understand your frustration regarding the lack of consistency across the five baskets and the concerns regarding their overall value and presentation. Regarding the substitutions, our policy is intended to ensure timely delivery by using items of equal or greater value when specific stock is unavailable. We recognize that receiving generic brand replacements in a premium gift basket is not the experience we aim to provide, and we apologize that the value of the items included did not feel reflective of your purchase price. We also take your comments regarding the packaging and the origin of the shipping labels very seriously. We strive for high standards of quality control and professional fulfillment, and we are reviewing our shipping and logistics processes to address these concerns. Thank you for bringing these issues to our attention.
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Dita M.
May 12, 2026
A received a completely different gift…
A received a completely different gift set. I ordered a golf-themed board with cheese, golf ball chocolates and I paid extra for specific wine. The gift basket had a terrible gift message stuck with a piece of tape to it. Inside was a different bottle of wine than I ordered, nothing related to golf, a generic cutting board and piece of cheese and sausage. Plus, a mug with flowers on it???
Response from Hazelton's Gift Baskets USAMay 12, 2026
Thank you for your feedback. We are sincerely sorry to hear that the gift set delivered was completely different from the golf-themed arrangement you ordered, and that the presentation and contents did not meet our quality standards. Regarding the substitutions, we understand your frustration with receiving a generic cutting board, floral mug, and different wine variety after paying for a specific selection. While our substitution policy is designed to ensure timely delivery when certain items are out of stock by replacing them with items of equal or greater value, it is clear that in this instance, the replacement did not reflect the theme or value of your original purchase. We also apologize for the poor presentation of the gift message. We take great pride in our gifting experience, and a message taped to the basket does not reflect the professional standard we aim to provide. We have shared your review with our fulfillment and quality control teams to investigate why this specific order was handled incorrectly. Thank you for bringing these concerns to our attention.
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