Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

Terrible customer service!! Do NOT order from this company! I ordered a basket for my daughter with chocolate covered strawberries, champagne and paid extra for a ballon. She received it yesterday and instead of the strawberries they sent 3 chocolate bars from the Dollar General store worth $1,25 each, a cheap wine worth $10 . NO Balloon! The wood basket was broken. It was embarrassing the quality. I spent over $100 for them To send CHEAP stuff! Employees are Rude and their response is that they are allowed to substitute the products I wish I would have read the Bad reviews they have before placing my order. Totally agree with all of them They reap off their customers! I will NEVER order from them again!!

I wish I had done my due diligence before purchasing something online from this vendor. They shipped a cheesecake, two-day delivery, with no cold packs. It had rotten into a mess by the time it arrived. I asked them to resend, only to have them go out to a local Price Chopper supermarket and send an inferior product, also with no cold packs. The same thing happened! They have not returned any of my recent e-mails asking for a refund and an apology. I'm so upset over this!

Their contact phone number leads you to a phone line that reads off advertisements to you and then hangs up at the end. I wish I had read this site before spending $100 on a birthday present from them. This company is a scam. They are quite smart about it though, send you "sort of" what you ask for so you cannot sue them. They charge you $15 for a nice basket, they send you a $1 basket that's totally different. They charge you $35 on nice soft cheeses, instead they ship you the cheapest cheddars. They charge you $30 for a nice bottle of wine, and instead ship a bottle of the cheapest wine in that category. Total scam! Do not buy from them!!

I posted this review directly to the company’s site but it says it has to be “approved” by admin.. so I’m sure it won’t be posted but do not ever use this company! They sent the completely wrong gift basket for Mother’s Day and was a few days later than the date they stated it would be delivered by, which was the Friday before Mother’s Day. It showed up after Mother’s Day. We emailed to notify them with photos the incorrect package was sent.. all the way down to the incorrect (deflated) balloon. Their first response was they don’t provide refunds due to items damaged in transit... not sure where on earth they got it was “damaged” so I explained it wasn’t damaged. Their second response was “under no circumstances do we issue refunds in the event that a product or order is rendered damaged, lost or undeliverable while in transit with a third-party courier.” Their stipulations don’t say anything about not providing a refund for the INCORRECT gift basket being sent. I have asked for a refund multiple times over the last few months and nothing. Followed up AGAIN a few days ago and their response was “the reshipment was damaged in transit and will need to re-shipped to you.” No one asked for this to be “re-shipped” and now they’re paying for even MORE postage for all these supposed “re-shipments.” Just do what a legit company would do and send a refund back because your company screwed up. If they don’t want to provide a full refund, at least refund the charges for the “extras.” This has been the worst experience with a company and terrible customer service. DO NOT BUY FROM THIS COMPANY! Unless you like “surprise” gift packages... that won’t include anything you ordered and will jip you of any add-ons you purchased.

didnt receive what I paid for

Everything just went bad. Ordered a basket for Mother’s Day which is on a Sunday. Paid for it to be delivered Sunday but they used UPS which doesn’t deliver Sunday’s and the tracking said it’ll arrive Tuesday. Also I put in the correct delivery address and at some point the address got changed at no fault of mine. I contacted them to change but they only do emails and told me to contact the carrier whom I had already called and told me the only way to get it switched was through the shipper, which of course they never responded to the email. Soooo now I’ve ordered a $100 basket for myself.....

Legitimately a scam. Hazelton's Gift Baskets (also known as The Basket Company, based in NY & Canada) stole my credit card details and charged me a separate transaction 3 x the original amount I spent. Have had to have it investigated and my cards cancelled. Like all the other reviews, they are un-contactable and won't respond to any emails. The gift I actually ordered was a sham too, it arrived 2 weeks later than it should've, and didn't even get delivered to my friend (they had to drive an hour to pick it up). Just a horrible organisation. Do yourself a favor and avoid. The website may look good but it's all a front from this horrible excuse of a company. Please report them to the govt and make an online complaint, hopefully we can get these dishonest individuals shut down.

Its scam. My family ordered a basket for my birthday with enough anticipation and paid for the expensive shipping. Several days after, I still did not receive anything, the customer service never replied the emails, they do not answer the phone calls.