Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

I ordered 15 gift baskets for work and paid extra for expedited shipping on some, and all orders are super delayed. There's no way to talk to anyone at Hazelton's as none of my emails or voicemails have been returned. Gourmet Gifts is a much better service to go with.

Update on my recent reviews about this company. I’ve had the same lack of response from this company as you all have. My order was placed on the 6th December. I didn’t ever expect my Son would receive the gift of wine but one month later it arrived. Complete!!! I did have paypal contacting them is this the reason it arrived? I’m very pleased this order has ended the aggravation I’ve had with this company. Would I order from them again Never . But grateful it’s over. So I do have to say thank you and hope others are just as lucky with their orders as I’ve been.

I purchased a gift basket on 12/20 and paid for expedited shipping to send to my mother in Edmonton Canada for a 12/24 delivery. My credit card was instantly charged. The website had and online order tracker and on 12/22 my order showed that it was ready for pick up by the company's courier. On 12/24 when my order status had not changed and the gift basket was due to be delivered, I tried to call using the 1-800 number then tried the online chat and no such luck so I sent them an email requesting a status update. 3 days later and no change, I sent them another email since I could reach them via phone or chat requesting them to cancel my order and to issue me a full refund, no response - it is now 12 business days later, my order has not been shipped and they finally responded with a canned customer service email with zero response to my inquires and no refund. I already contact my credit card company to dispute the charge and based on many internet reviews I found, I am one of the many victims that this company has scammed.

TOTAL SCAM! I ordered a Brie Baker Basket for my son and it was delivered with NO Brie and NO Baker! I paid extra for antipasto and chips which were not included. The $20 of fruit I ordered turned into 2 apples and a bunch of soggy grapes, no kiwis, pears or raisins as also ordered. The $20 tiramisu cake had been swapped for a pack of 4 brownies!! In total I paid $158 for this scam! What’s worse, I also ordered a custom wine basket for my daughter. The “basket” was a wooden tray. The chocolate dipped strawberries and chocolate mints were swapped out with 2 cheap boxes of chocolates I ordered 2 cakes and only one was delivered. Finally, I ordered $40 of gourmet items NONE of which were delivered. This “”hamper” cost $189! I emailed them before Christmas and got a generic response that someone would be in touch. By the 4th January I had heard nothing and so I emailed again. I was told that without photo proof they wouldn’t consider my complaint at all and that was apparently stated clearly in their policies! I asked how I was supposed to photograph missing items! They did not respond. Awful company! AVOID AT ALL COSTS.

I purchased a gift basket on Dec 22 only because their website states that they would hand-deliver the basket by 8PM that same day, and therefore my gift would not have to go through the bogged-down couriers (USPS/UPS/FedEx). I never received an email confirmation. I called for many days - their phone just leads to an automated system where you can leave a message and they “will respond by email.” It was only when I left a message asking for a refund/cancellation that I received an email response saying they could not refund me because 1) the couriers are slow and 2) their policy doesn’t allow it... However, 1) it is 13 days later and they STILL haven’t given my gift basket to any courier, 2) they said they would not use a courier in the first place l, and 3) what company won’t cancel your order for you before it is shipped? They are now not responding to my emails, probably because they want to wait until the item has shipped so it would be more difficult to obtain a refund. Even still, I paid high delivery costs to have hand-delivered same day like they said. Worst customer service ever! I am still not convinced that this isn’t just a scam company from overseas or something.

Paid $30 for shipping and selected the delivery date for December 24th, which was 11 days after I placed my order. Claimed to have shipped on December 21st but now, on January 3rd, I still don't even have a tracking number and they aren't responding to my emails. Why charge $30 for shipping and why allow customers to select a delivery date if it doesn't show up on time? I'll be surprised if it shows up at all. I'll be disputing the charge if I don't get a response by the 10th. Don't buy from this company.

False advertising says they deliver within 90 minutes locally in New Jersey but order came from Connecticut. Tried to cancel order placed in Dec 22nd. They do not answer phones, emails, or their fake chat. The reviews on their website are all fake! This company is awful! Order received very late. Paid 11.99 for gourmet cheese as an addition but none was sent. Bananas all brown and soft! Yuck! DO NOT ORDER ANYTHING FROM THIS FAKE COMPANY!

Disgusting service. Was supposed to be delivered before Christmas 2020, when it wasn't I emailed twice asking for a refund as it hadn't been dispatched. Still haven't got a reply and it it now January 2021. Don't buy from them