Horrendous Customer Service. Save your money and buy elsewhere
They will not stand behind missed/lost deliveries. They charge a high delivery charge, I assumed they would send UPS or Fedex overnight. My order was shipped USPS, which is notoriously unreliable. I ordered three weeks ahead of my son's bday. He's an active military member and away from family and friends, so it was important the product got delivered ON or a day before his actual birthday. I understand issues can happen in shipping, but when it wasn't delivered, and was obviously lost (sitting in one place for three days according to tracking), support had nothing to say other than it's still scheduled for delivery. Keep in mind this is FOOD - beer, cookies, candy (chocolate, gummy bears) and a balloon that will surely be deflated. They won't stand behind their product. If you have a problem with anything, I assure you it will be a headache. Save your money and order from a company that stands behind their product.
Response from Hazelton's Gift Baskets USAJun 23, 2026
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially since the gift was meant to celebrate your son's birthday while he was serving away from family.
We sincerely apologize that the order did not arrive as expected. While we work with a variety of trusted shipping partners depending on the destination and shipping method selected, delivery delays and lost shipments can occasionally occur once a package is in the carrier's possession. We understand, however, that this does not lessen the frustration when an important gift is delayed.
We also regret that our communication left you feeling unsupported. While our team relies on the tracking information provided by the carrier during transit, we understand you were looking for a more proactive resolution. Your feedback regarding shipping expectations, carrier communication, and customer service has been shared internally as we continue working to improve the customer experience.
Thank you for taking the time to share your feedback.
FA
Francine A.
TOTAL SCAM
TOTAL SCAM: Deceptive "Substitution Policy" Hides Bait-and-Switch Tactics
I am completely appalled, deeply embarrassed, and furious with this company. I paid a premium, luxury price for a high end gift basket to thank my lender for a major milestone. What they delivered was literal trash.
Instead of the elegant, luggage style keepsake wicker basket advertised, they sent a flimsy, disposable cardboard box. Worse yet, it wasn't just a minor mix-up, almost every single premium item was substituted with incredibly cheap, generic products. The premium bottled olive oil I paid for was replaced with a generic $3.00 aerosol cooking spray, and the rest of the contents were downgraded to substandard garbage.
When confronted with photographic proof of this deception, customer support completely ignored any wrongdoing. When they replied, they had the audacity to hide behind their "substitution policy," claiming this blatant bait-and-switch operation is perfectly legal.
This company lures you in with beautiful website photos and exorbitant price tags, then ships out completely unrecognizable dollar store items. They caused me severe professional embarrassment in front of a vital business contact. Do not trust this vendor under any circumstances. They are running a textbook scam. Save your money and take your business to a reliable, ethical vendor.
Response from Hazelton's Gift Baskets USAJun 23, 2026
We’re very sorry to hear about your experience and understand how disappointing it must have been, particularly when the gift was intended to recognize such an important professional milestone.
We sincerely apologize that the presentation and product you received did not meet your expectations. While substitutions may occasionally be necessary due to product availability, our goal is always to preserve the overall value, quality, and theme of the gift. We understand your concern that the delivered basket and substituted items did not reflect the premium experience you expected.
We also regret that our response left you feeling that your concerns were not fully addressed. Our substitution policy is intended to allow us to fulfill orders when specific items are unavailable, but we understand your feedback that the final presentation and product consistency fell short of your expectations.
Your comments regarding the substitutions, presentation, product quality, and customer service have been shared with our team for further review as we continue working to improve our products and overall customer experience. Thank you for taking the time to share your feedback.
BA
Bayarik
'Luxurious Baby Boy Gift Basket'
Ordered a premium baby gift basket based on the product shown on the website and was extremely disappointed with what was delivered. The basket looked materially different from the advertised product, several items were substituted, the presentation was poor, the greeting card arrived in a terrible state, and the balloon was damaged.
What was most disappointing was the company's response. Despite providing photos clearly showing the differences, customer service refused to offer a meaningful resolution and simply referred me to their substitution policy.
I understand substitutions can happen, but the delivered product did not resemble the premium basket I paid for. Unfortunately, this was a very disappointing experience.
Response from Hazelton's Gift Baskets USAJun 9, 2026
Hi Bayarik, we’re very sorry to hear about your experience and understand how disappointing this must have been, especially when sending a gift to celebrate such a special occasion.
We sincerely apologize that the baby gift basket you received did not meet your expectations in terms of appearance, presentation, and overall product consistency. We understand your concerns regarding the substituted items, the condition of the greeting card, the damaged balloon, and the overall presentation of the gift.
While substitutions may occasionally be necessary due to inventory availability, our goal is always to preserve the quality, value, and overall theme of the original gift. We understand your concern that the delivered basket did not reflect the premium experience you expected based on the product shown online.
We also regret that the resolution provided left you feeling dissatisfied. Your feedback regarding product presentation, substitutions, product condition, and customer service has been shared internally for further review as we continue working to improve our products and customer experience.
Thank you for taking the time to share your feedback.
NS
Natalia S.
This place is a scam
This place is a scam. Do not order from here if you want your items to arrive on time. Still hasn't gotten and it's been 11 days. They won't give me my money back. I tried to leave a review on their website and I couldn't. Google them and see the reviews from Better Business Bureau.
Response from Hazelton's Gift Baskets USAJun 8, 2026
Hi Natalia, we’re very sorry to hear about your experience and understand how frustrating and disappointing this situation has been.
We sincerely apologize for the delay with your order and understand your concern, especially given the length of time that has passed without delivery. We recognize how important timely delivery is when sending gifts, and we regret that this experience did not meet expectations.
We’re also sorry to hear you felt unsupported regarding your refund concerns and customer service experience. While shipping timelines and resolutions can sometimes depend on carrier activity and order status, we understand that this does not lessen your frustration.
Regarding comments about third-party reviews and review platforms, we may not be able to verify those details directly, but we appreciate you taking the time to share your feedback. Your comments regarding delivery timing, communication, and overall customer experience have been shared internally for further review.
Thank you for taking the time to provide your feedback.
ML
Maia L.
Horrific experience
Absolutely appalled, disgusted, and embarrassed by my Hazelton's delivery. I ordered a custom sympathy gift basket for my bereaved family members, only for the "gourmet" and "premium" offerings I selected to be replaced by low-quality, generic junk food. I feel horrible for not doing my research -- but the fact that I made this uncharacteristic impulse buy BECAUSE I WAS GRIEVING makes the practice all the more scummy. Shame on the people running this scam. I will continue contacting them for a refund for as long as it takes.
Response from Hazelton's Gift Baskets USAJun 8, 2026
Hi Maia, we’re truly sorry to hear about your experience and understand how upsetting this must have been, especially given the circumstances surrounding your order.
We sincerely apologize that the sympathy gift basket did not meet your expectations in terms of product selection and presentation. We understand how important these gifts are during difficult times, and we regret that the experience added frustration during an already emotional period.
While substitutions may occasionally be necessary due to inventory availability or regional sourcing limitations, our goal is always to maintain the overall value, quality, and intention behind the gift. We understand your concern that the substitutions made did not reflect the premium experience you expected.
We’re also sorry to hear that the experience left you feeling embarrassed and disappointed. Your feedback regarding substitutions, product quality, and customer support has been shared internally for further review as we continue working to improve both our products and customer experience.
Thank you for taking the time to share your feedback.
NI
nicole
NEGATIVE -10!!!!!
NEGATIVE -10!!!!!! Don't use this company!!!!They said the shipment would arrive in 4 days- it took 3 weeks! Then it was sent to ME instead of the important client it should have gone to. Customer service was rude and offered no help!
Response from Hazelton's Gift Baskets USAJun 3, 2026
Hi Nicole, we’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, especially when the gift was intended for an important client.
We sincerely apologize for the extended delivery delay and understand how upsetting it must have been for the shipment to arrive at the wrong address after such a long wait. We also regret that your interaction with customer service left you feeling unsupported during an already frustrating experience.
While shipping timelines and delivery issues can occasionally be impacted by carrier handling and address verification, we understand this does not lessen the inconvenience and embarrassment this situation caused.
Your feedback regarding delivery timing, shipment accuracy, and customer service has been shared internally for review as we continue working to improve both communication and the customer experience. Thank you for taking the time to share your feedback.
FL
Flavio
Paid for Premium Wine Upgrade — Received Different Products Without Notice
I paid extra for upgraded wines specifically selected for the gift basket, but completely different wines were delivered without any prior notice or authorization. After I complained, customer service simply responded that substitutions are part of their policy and that they are not responsible for notifying customers in advance. I understand occasional substitutions may happen, but replacing premium upgraded items paid for separately without consent is unacceptable. Very disappointing experience.
Response from Hazelton's Gift Baskets USAMay 30, 2026
Hi Flavio, we’re sorry to hear about your experience and understand your disappointment regarding the upgraded wine selections.
We completely understand your concern, especially when additional charges were paid for specific upgraded wines and the delivered selections did not match what you expected. While substitutions may occasionally be necessary due to supplier availability, regional restrictions, or inventory limitations, we recognize that premium upgrades carry added expectations and understand why this was frustrating.
We also apologize that our communication regarding substitutions left you feeling unsupported. Although substitution policies exist to help fulfill orders during inventory changes, we understand your concern regarding advance notification and transparency, particularly for separately purchased upgrades.
Your feedback regarding upgraded products, substitutions, and communication has been shared internally for further review as we continue working to improve the customer experience and set clearer expectations around specialty items and upgrades.
Thank you for taking the time to share your feedback.
RA
Rachel
***Absolute SCAM***
***Absolute SCAM. Do NOT spend your money with this company.***
- They will NOT send the promised items.
- They will NOT get the random items sent to the recipient on time.
- They will NOT apologize.
- You WILL be embarrassed by the product sent to the recipient.
- Date of my transaction: May 14th, 2026. Promised delivery May 17-18th. Date package was received by USPS to begin shipping process; May 22nd.
- The amount of money I paid business: $107.97 total
- What the business committed to provide:
1- A “Royal Luxury Wine Gift Basket” see following description from their website:
“The set includes sweet and savory treats like a bottle of wine, creamy camembert cheese, dry roasted pistachios, an apple, fresh green grapes, an orange, a pear, dark chocolate covered coffee beans, and a brown wicker basket. If you wish, you may even personalize this gift by adding on wine, beer, champagne, gourmet snacks, desserts, and more from our custom options.”
2- I paid additional money for an upgraded, specific bottle of wine.
3- The basket was to be delivered in a 3 day period. It is listed all over their website that they provide overnight and 3 day delivery. In my confirmation email, it is promised that there would be 3 day delivery.
-What is the nature of the dispute?:
They did NOT provide the gift set pictured. They sent the wrong items, see item “substitutes” below. They did NOT include the specific upgraded bottle of wine that I purchased. They didn't even get the gift set to the “3rd party courier” until May 22nd, 7 days after the order was placed. Then, the gift set didn’t arrive to the intended recipient until May 26th - 12 days after the order was placed and confirmed.
-> Item substitutes
1) Bottle of wine, specifically upgraded to an Italian wine (Masi Campofiorin) as the recipient of gift set is Italian. Paid additional $22.99 to have it included. They sent a random bottle of wine.
2) Creamy camembert cheese - They substituted Harvarti. A sandwich cheese.
3) Fresh green grapes - Not included.
4) Dark chocolate covered coffee beans - substituted “blue diamond almonds, thin dipped”
5) A brown wicker basket - There was NO basket!! The gifts were sent in an empty flimsy cake (?) box, within a larger cardboard box filled with packing peanuts.
The presentation was SUPPOSED to be "luxury" sophisticated, mature, elegant. It was childish. I was embarrassed to have sent it. It looked like a teenager in a basement assembled a random assortment of gross fruit and gas station snacks, and threw them into a box with packing peanuts.
They lay blame on the courier. Refuse to acknowledge that they were in the wrong by not getting the gift basket to the courier until a week after order placement. They have not communicated with me about the incorrect items and lack of packing or basket.
They refused a partial and/or full refund on the ground that “they can’t control delays in delivery based on 3rd party couriers”.
Response from Hazelton's Gift Baskets USAMay 27, 2026
We’re truly sorry to hear about your experience and understand the level of frustration and disappointment this situation caused, especially given the expectations set for a luxury gift experience.
We sincerely apologize that the delivered basket did not meet your expectations in terms of presentation, timing, and item selection. We understand your concerns regarding the substitutions made, the upgraded wine request, the packaging style, and the delayed delivery timeline. While substitutions may occasionally be necessary due to inventory, regional availability, or shipping restrictions, our goal is always to provide items of comparable quality and value while maintaining the intended gifting experience.
We also understand your frustration regarding the shipping timeline. While carrier transit delays are outside of our direct control once a package has been dispatched, we recognize your concern regarding the processing and fulfillment timeline prior to shipment and understand how this affected the overall delivery expectation.
Regarding the packaging, certain shipped gift baskets may be packaged differently from local hand-delivered arrangements in order to protect items during transit. However, we understand your disappointment that the final presentation did not align with the luxury experience you expected based on the product description and photos.
We regret that the resolution provided left you feeling unheard, and your detailed feedback regarding fulfillment, substitutions, communication, and customer service has been shared internally for further review as we continue working to improve both product consistency and customer experience.
Thank you for taking the time to share your experience.
