Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

If I could give them negative stars, I would. Website promised delivery by the 30th of December. IT arrived on the 18th of January! ROTTEN FRUIT, no chocolate covered strawberries, which I paid for, no slate cheese plate that I paid for and no champagne upgrade that I paid for. No customer service either. This company should be put out of business as they are criminals!! They robbed me of 160 dollars to send rotten bananas, cheap champagne and some crackers. ZERO stars!!!

I wish I could give a 0 rating! Sent a gift to my brother in the USA and hand picked my basket, $108 and they ended up sending just wine, cheese & biscuits which was nothing like what I ordered... tried to dispute with PayPal who want me to send it all back (2 months later!!!) in order to get a refund! What a joke! I can only think they must delete all the negative reviews on their own pages AVOID!!

Similar experience to others. Deluxe Wine and Cheese package arrived two weeks late (Jan 8 for a 22nd Dec promise) in a ripped open cardboard box. No cheese, no cheeseboard and virtually every mother item was substituted, if not missing altogether. Shipping was supposed to be next business day (at significant extra cost) but was put in a truck and driven across the US taking 6 days. Nothing about this was right. Worst service I have ever used. Company has the nerve to ask for reviews to post in their website and then delete all the bad ones (which must be all of them!)

I'd ordered a $180 gift basket in a wicker basket. It came in a broken box. The cheese was hot. Four items were missing with no replacements. Tried contacting customer service, sent photos as requested and there has been no response in over a week. I've waited 15 minutes to speak to a CS rep, but no one picked up in that time. There are better options out there for the US as I have subsequently discovered. Try Harry and David or Stonewall Kitchen.

My husband surprised me with a Cheese Lover and Craft Beer Basket for Christmas. The basket was supposed to have Amsterdam Brewing Company and Sleeman beer in it (Canadian beers), beer that we can not get in Texas. That was the whole reason for ordering the basket in the first place. Instead it had Dos Equis , Blue Moon, and Miller Genuine Draft. No cheese at all in the basket. Just 3 sets of crackers and 1 candy bar. All of this could have been purchased at a convenience store for a small cost. Very disappointed. After several e-mails, attempted chats, and attempted phone calls, they are referring to their substitution policy where they are allowed to substitute with items of equal or higher value when the items are not available. We received the cheapest substitutes you possibly could get. And still no cheese which is hilarious since it was called a Cheese Lover's basket. Is everybody really out of cheese? Please save yourself the heartache from dealing with this company. They have 12 different names operating under The Gift Group. He ordered it from Yorkville Gift Basket but credit card posted as Hazelton Gift Baskets. We tried to answer the review that came with the order and found out they do not post any reviews that are not a 4 or above. Wish I could give negative stars but it is not an option.

they will be late delivering and substitute items without telling you, if you were to ask them they will say too bad. i suggest you find another place other than this

Sent basket to friends. Basket advertised as gluten free. Items were not. Totally embarrased. Customer service can't even answer my questions. Horrible all around.

They put a beautiful basket with a delicate orchid and food treats into an enormous box, which must have been tossed around FedEx for a week. It was delivered bashed, frozen, dirt everywhere. And they won't repond. Try calling. They say they have long wait times, but there are no wait times because you can either leave a message or hang up. You will not get a human. You can leave a message with your email, which they can then ignore.