Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

NEVER PURCHASE FROM THIS COMPANY...or should I say, SCAM ARTISTS!! I received a Gift Basket for my Wedding Day from family in Australia (I'm in the USA) that resembled next to nothing, literally, compared to the original order. Family, who could not attend our wedding due to Covid travel restrictions, were utterly devastated when I photographed what we received, compared to what they ordered. Ended up paying US$157 for a bottle of cheap wine, 2 x chocolate bars and a bunch of grapes when we should have received a WINE & SNACK TRAY FOR 2 (+ EXTRAS), which is listed with 13+ gourmet condiments on their website. Tried contacting Hazelton's via their website contact number but there's no actual contact - only a 'loop' message to say leave a message no matter what option (Department) you choose to speak to. The 'Live Chat' option online in nothing more than another message system - still unable to chat with anyone 'real'. Also, wrote several emails to a number of their online Department email addresses. Finally, I received a response from a 'single name' (still nothing personal or accountable on behalf of Hazelton's) re-iterating the T&Cs that highlight substitutes, Covid restrictions and supplier limitations. Sure, the website looks amazing and colourful and full of beautiful gift options but Hazelton's is definitely taking advantage of a pandemic whereby people are getting sick, and achieving personal milestones (eg. Weddings, Anniversaries, Birthdays), that are unable to be together and use the joy of sending gift baskets, only to be ripped off and disappointed and then unable to seek compensation or personal contact. Avoid this company at all costs because it will only cost you, in the end!

Similar experience to those posted, have not had wine delivery ordered before Christmas. The yesterday had email asking for review after delivery, know it has not been delivered as concierge apartment. Wish I had read this site first. Has anyone had any luck with getting money back?

Ordered special present for my son’s 50th birthday. I am in Scotland and obviously I could not go to be with him in America. I chose a Sweet and Crunchy Snack Set, with extra Stella and a fifty balloon. The gift did not arrive on the day despite my having ordered it two weeks in advance. When the gift came I checked with my son, as I had to forego the surprise and let him know a gift was coming. There was no balloon, every item was different apart from the 6 bottles of coke and the Stella which I paid extra for. It came in a basket with a red bow! ( so inappropriate for a man)! There was no snack tray or coke glasses! What was sent was not of an equal value to what was ordered and was of little use. It even had beef jerky as one item! I emailed and emailed with no answer. I eventually phoned, at a cost from the UK, but was put on to leave a voicemail! Nothing until I contacted PayPal but they expect you to be negotiating with Hazeltons first! I then had to try to get my son in the USA to provide me with a photo of what was delivered! In all this Hazeltons never once said they were changing my order! I presume they think you will not check! I am over 70 and all this has been so stressful and my son got a poor substitute for my chosen special gift! Today they tell me I agreed to no refund for substitutes and all they would give would be an in store credit for my balloon! In reality they can substitute every item you order, never consult you and keep your money. This is fraudulent and obtaining money under false pretences! How they are able to continue trading, I do not know! I will continue to pursue my rights, which they tell me I agreed to forfeit and I feel every organisation possible should join together to get this organisation shut down. I, like others, gave them a poor review but the reviews go to admin and are obviously disregarded if negative! I would certainly not recommend anyone using this firm. Any in store credit for a balloon would require you buying more from this shocking firm! Steer clear of them!

Given the choice of gift products on Hazelton, I got the impression that they have outlets in major cities across the US. I chose to order 2 bottles of wine, a rare cheese, an artisan cheese & Bruschetta as birthday gift for my daughter-in-law, who lives in Minneapolis-St Paul, MN. The gift was to have been delivered on 25Jan. It was delivered two days early, and the cheeses & Bruschetta were substituted with other products, with absolutely no intimation to me. I was really disappointed - they neither got the date nor the products right. I submitted a review to Hazelton USA and they have not published it at all - their simple tactics to keep their rating artificially high. Never again will I order from them

HAZLETON'S IS FRAUDULENT AND ARE OPERATING DECEPTIVELY. THEY TAKE YOUR MONEY FOR AN 'UPGRADE' AND THEN JUST SEND THE ORIGINAL ITEM WORTH 1/4 THE VALUE. THEY ALSO APPEAR AS A US COMPANY WHEN THEY ARE ACTUALLY OPERATING OUT OF CANADA. PLEASE DO YOURSELF A FAVOUR AND DO NOT GIVE THEM YOUR MONEY. THEY ARE CRIMINALS. I CAN'T STRESS THIS ENOUGH. THERE ARE SO MANY HONEST COMPANIES OUT THERE THAT NEED OUR SUPPORT-PLEASE USE THEM INSTEAD! After seeing Hazleton's ratings on Trust Pilot- combined with my own experience- I can't believe that they are even allowed to operate. I only wish I had checked Trust Pilot before using them. Everything everyone has said is true. In short- I ordered a gift basket for my aunt for her 80th birthday. The basic basket costs US$53.99. I PAID AN ADDITIONAL US$144.97 TO UPGRADE TO MOET CHAMPAGNE, A BOUQUET OF FLOWERS AND A VASE. HOWEVER, MY AUNT DID NOT RECEIVE ANY OF THE UPGRADES. Since I live in the UK and my aunt is in the US, normally I would have never known-and I guarantee that is what they are expecting. Hazleton's takes full advantage of the distance and they keep the extra money. First, the delivery was 10 days late-I assumed this was COVID and not the company. I then found out that my aunt only received the very basic basket (with broken items as well). I tried at least five times to discuss this with Hazleton's-via email and phone calls. They did not respond. It was only after I filed a dispute via PayPal that Hazleton's was even bothered to email me (automated) to ask for evidence. Initially my aunt couldn't sent a photo (she is 80 and kept having trouble with her computer). My cousin was finally able to go to my aunt's and reinstall her software just to send a photo to prove that she in fact did not receive any of the upgrades-just cheap champagne, some chocolates, a glass and a broken tray for US$198!!! After continuously ignoring me and sending me automated so called 'customer service' responses, today (one and 1/2 months later) Hazleton's has decided that they will honour me with a credit of $15.98. They need to further investigate the flowers (which cost $69.99 extra). However, they claim that the cheap champagne that they actually sent was an equal substitute for the Moet. This whole experience, which was meant to be a nice gesture for my aunt, turned into a mini-nightmare. With COVID everything is worse. I only found out by chance-normally I would have never checked. THEY CLAIM COVID IS THE REASON THAT THEY CAN'T RESPOND IN A TIMELY FASHION-YET THEY TOOK MY MONEY THE SAME DAY THAT I ORDERED THE GIFT BASKET.

Ordered a custom basket, items I paid for were left out. Other items I chose were swapped for different items. I expected to be reimbursed for the items left out, customer service would not do anything without photo evidence, they didn't respond to me until a week after the items were sent and the recipient already consumed most of the items.

Like many people on here delivery was extremely late and communication was non-existent, definitely no apologies or explanations for the late delivery. When it arrived, the succulent garden pot was broken (I received a message from the recipient to say so). I fed this back via email, just as an FYI (i.e. I didn't ask for compensation, I was just letting them know so they could improve their packaging!) and they asked or photographic evidence (which i didn't have as I was not the receipient) and when I was unable to provide it, they wrote back and said 'we cannot proceed with your claim or provide compensation'! And I hadn't even submitted a claim and requested compensation! Beyond offended and disappointed and would leave them 0 stars if it was possible. Wish I had read these reviews before I ordered from there.

I'm bummed I had to leave them even one star.... This was one or the worst experiences I've ever had with ordering from a company. Customer service is nearly non existent. No one answers the phone and emails are automated. My grandmother received the package extremely late and it wasn't even in the same ball park as what I had ordered. Please do yourself a favor and DO NOT order from this company. I spent the last month disputing the transaction with my bank and finally they were able to help me. Just don't even waste your time. Trust me