Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

My sister, living in the United Kingdom, for Christmas, ordered for me, living in Salem, Oregon, the Deluxe Wild Salmon and Wine Gift basket from the Hazelton company. It was listed as including maple glazed smoked salmon, smoke salmon pate, camembert cheese, crackers, maple syrup, acacia wood cheese knives, and a bamboo cutting board. What finally arrived three weeks after Christmas, were five packets of assorted crackers, a bottle of Woodbridge Merlot, a bottle of maple syrup, a container of hot chocolate, an Italian Salame sausage, and a lemon! The disappointment was heightened by the fact that I am pescatarian (I eat fish, but not meat) and do not like hot chocolate. I do understand that there are many considerations to take into account this year with Covid providing heavy demand on gift baskets and delivery, but an initial lack of communication over the Christmas period and finally a random selection of unrelated items seems in no way a satisfactory replacement. When my sister and I both raised the issue and the unfairness, independently, we both received from separate individual the same stone walling, at first no response to phone calls or emails, then finally the claim that they had the right to replace "as per (their) substitution policy stipulated in (their) terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion." The total unwillingness to accept any responsibility for such an outlandish selection of random and unrelated (and of unequal value) items seems churlish and unprofessional. As a consequence, on Friday February 19th at 4:00 p.m. PST I returned all the items back to the company because the items and the response from individuals in the Hazelton company was unacceptable. I returned all Hazelton's items in original box with all packing, basket, bow, etc, (and lemon - in a plastic bag as a courtesy.) I have asked for a full refund. At the end of all this my sister in frustration gave a one star rating to the Hazelton company on their website, and the company had the sheer audacity to increase it to five stars. This level of accountability and misrepresentation leaves one truly aghast.

Hazelton's has the absolute worst customer service ever. I ordered a gift basket for a recently married couple - the husband is deploying to Iraq to serve our country, so it was imperative that the gift be delivered by a specific date. While placing the order I was prompted to enter my delivery preference and I also paid for expedited shipping, however once I received my email confirmation it was clear the gift would not be delivered in time. I immediately called the company, however the 1-800 number advertised on both their website and the order confirmation email was not in service. Next I live chatted a customer service agent (they advertise 24/7 assistance) and was told that she was the only person working due to it being a Saturday and did not have authority to cancel or refund my order. She stated I should call Monday morning at 9am EST. I sent emails over the weekend as well - both Saturday and Sunday - only to be met by additional unhelpful responses refusing to cancel the order by placing blame on me as the customer and shipping providers. I called at 9:00am on the dot Monday morning, and received a voicemail stating all lines were full, so I requested a call back. By 9:45am I had yet to receive a call back, so I called again, and received the same response. I think live chatted AGAIN, only to be told no one could help me. This is ridiculous. I've been trying since I placed the order to cancel it, and continue to try to get in touch with a manager 2 days later. I am sure by the time I receive a call back I will be told the order cannot be cancelled due to it already shipping, which undoubtedly will be a convenient response for Hazelton. DO NOT ORDER FROM HAZELTON'S GIFTS. Go to Harry & David's instead. Hazelton does not care about your customer experience or satisfaction. They overpromise and underdeliver, then refuse to provide alternative solutions.

Well - I am echoing the rest that has had a terrible encounter with the company.

I have already reviewed on the Hazeltons Canada review page where I gave the same review. I am adding on here because I have tried to add my review to their website, indeed they asked me to. Needless to say it is terrible and needless to say they have not posted my review so almost all the reviews on the website are good, mainly 4s and 5s.... hilarious. What a scam

Run! Hazelton’s stole my money I ordered 3 gift baskets for my cousins in sympathy for the loss of their mother. I entered their individual mailing addresses on the website. I placed my order and nothing happened for a week. I called to inquire about the delay and can’t get through to a human being during business hours. Then I get email informing me delivery address has been unilaterally changed by Hazelton’s to my billing address.they ship all 3 gift baskets (including orchids) in a brown box that was severely damaged and leaking. Now Hazelton’s refuses to take back or refund a soggy pulpy cardboard mess. Hazelton’s clearly does not care about its customers. Run!

I ordered a gift basket and upgraded the wine by paying an extra $44. They did not upgrade the wine included and sent the one that was included in the original price; not even the same type of wine. In addition to this, the products included were definitely subpar to what I thought I was ordering. I contacted customer support and was told "I suggest you review the FAQ's on substitutions." This was not a substitution. They took my money and didn't provide the product that I paid extra for. What a terrible company. Gift basket companies are in an industry of customer service, and this service is absolutely abhorrent. I will never order from them again.

Honestly Hazeltons is an absolute joke. I did not read any of these reviews before ordering a gift basket for my friends birthday for $80- But I sure wish I had. The plant showed up dead and in a different pot than ordered. They replaced both bottles of wine with different bottles, and they did not package the gift in the basket I ordered, instead a blue, broken, tin. I emailed customer service asking what had happened and was met with "as per our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner" which is hysterical as l I paid $22 for delivery and it took 7 days instead of the 3-5 I selected. I am extremely disappointed and usually never write reviews but I want to make it known that people should save their money before being scammed by Hazeltons. SAVE your money and DO NOT order from this joke of a website.

BEWARE: DO NOT ORDER FROM HAZELTON's. See What Happened to Me Below: On December 22, I ordered a gift basket of perishable items for my cousin who lives in Ontario (Canada). At the time of order, I selected next day delivery. I understand that, due to the high shipping volumes during the holidays, there may have been a delay due to limitations on carrier capacity. When the order had still not shipped 1 week later, I called customer service to inquire about the status of the order. I left a message. No one returned my call. I called back on January 3 and left another message. In that message, I explained that the perishable items (wine, cheese, sweets) could no longer be used by the recipient as she is now committed to her New Year’s resolutions of a healthier lifestyle and asked that the order be cancelled since it had not yet been processed. I followed up with an email and a written request to cancel the order (email attached at the bottom of the chain). Still, I received no response. I again, followed up on January 7 via email, and attempted to contact them on their Facebook page, where I found a number of other angry customers who could not get any customer service support for their orders that were not processed. Finally, on January 8, Oscar, from customer support contacted me. He indicated that their policy was not to guarantee the next day delivery, per my check out confirmation, but that “turnaround averages 7-10 business days depending on courier availability/performance.” At this point, we were 11 business days (17 calendar days) from the order date and the order had still not been PROCESSED. He sent me a tracking number which indicated the order would be delivered on December 22. I showed this to him and asked him, again, since the order had NOT BEEN PROCESSED and can no longer be used, to please cancel the order. He refused. Despite my repeated requests to cancel this order, Hazelton’s proceeded to send it on January 12 (three full weeks after the initial order date). It arrived the next day, January 13. There were no shipping delays. At no time was the problem carrier capacity; it was the failure of Hazelton’s to fulfill the order. Lack of Fulfillment. Horrible Service. Do Not Risk the Same Experience for Your Gift Needs.