Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

HORRIBLE. DO NOT ORDER FROM THEM. They will send you a cheap version of whatever you ordered and refuse refunds because of their replacement policy. Catch is that their replacement policy states "in all cases, the design, size, colour palette, and value are maintained” but they determine what that means for them and send whatever cheap item they have on hand. Their customer service is outsourced and they don't care AT ALL whether you are satisfied with your order. What should have been a lovely gift of appreciation for someone is now a complete disappointment.

Unscrupulous & dishonest company. Inferior & embarrassing basket received. They hide behind their substitutions policy. I should have seen the warning signs when there were 0 Reviews on their site for the basket I ordered. I would never recommend this company to anyone. The basket that was delivered for my son's birthday was a huge misrepresentation of what was advertised & ordered. I ordered the Tuscan Spring Gourmet Gift Basket which retailed at $159.99 and had added 6 Gala Apples at $9.99 & Brie Cheese at $9.99 for a total of  $182.97 before taxes. The Salt & Pepper Mills were missing as was the 4 piece pasta tools set. The pasta & pasta sauce brands received were Barillo Pasta & Classico Pasta Sauce, both basic cheap grocery store items along with Iberio Olive Oil. Hardly gourmet Italian foods. In addition Rice Wine Vinegar was substituted for Balsamic Vinegar; again not close to being a 'gourmet Italian food.' I understand at times that substitutions may have to be made. The basket itself was clearly not a classic wicker basket and substituted. The pasta, pasta sauce, olives, olive oil & balsalmic vinegar all substituted. 2 items in the basket (Grana Padano Cheese) & Brie Cheese (added item) were both substituted with Gouda cheese. I feel that the basket was a total misrepresentation of what was expected to be received. False advertising at it's best. I paid almost $200 for a basket that would cost about $60 at a stretch in the grocery store. My email to Customer Service received a standard form response like all the ones they have posted on here, saying "substitutions are common in the gifting industry as product availability can change frequently. In these situations, we carefully replace unavailable items with similar products of equal or greater value." That was definitely not the case with my order and no mention was made of the 6 missing items from my basket that I have paid for and never received. A very unscrupulous company that I will never order from again and I will be reporting them to the Federal Trade Commission, the Better Business Bureau and my Credit Card Company. I will make all efforts on social media to ensure potential customers are not defrauded like I was by this dishonest company.

Never ordering again – Terrible service and delivery delays I am incredibly disappointed with this service and will never order from them again. I ordered flowers for my sister a week in advance for delivery on July 28th. The flowers did not arrive until 8:00 PM, meaning the entire day had already passed and the occasion was ruined. There is absolutely no mention on their website that "delivery on July 28th" could mean waiting until late into the night. When I tried to get answers, the staff was incredibly rude and unhelpful. Extremely slow service and terrible customer support. Save your money and shop elsewhere.

I rarely leave negative reviews, but this experience has been incredibly disappointing. I spent over $220 on a birthday gift because Hazelton's website advertised 2–3 day delivery, serviced the recipient's area in Florida, and even allowed me to select a delivery date during checkout. Based on that information, I reasonably expected my gift to arrive on the date I selected. Only after placing my order and checking the tracking information did I discover it had been shipped via USPS Ground Shipping, meaning it won't arrive until after the recipients have already left the home. Even worse, the order includes fresh flowers. During my phone call, the manager acknowledged that ground shipping is not the recommended method for shipping flowers, yet this was never made clear before I completed my purchase. The customer service experience was even more disappointing than the shipping issue. I asked to speak with a manager hoping we could find a reasonable solution. Instead, I was repeatedly interrupted, talked over, and told there was "nothing" they could do. I wasn't asking for a full refund. I even suggested a simple compromise: provide a gift certificate or store credit for just the flowers so I could reorder fresh flowers once my mother returned home. The rest of the gift basket could still arrive later. Considering I had spent over $220, I thought this was a fair and reasonable request. It was immediately denied without any effort to help. Mistakes happen, and shipping delays can happen. What disappointed me most was the complete lack of customer service. There was no empathy, no attempt to make things right, and no willingness to work toward a reasonable solution. If your gift needs to arrive by a specific date, or if you're ordering something perishable like flowers, I would strongly encourage you to consider another company. Based on my experience, the advertised delivery expectations, the actual shipping method, and the customer service I received did not align with the premium prices Hazelton's charges. Unfortunately, this was one of the worst customer service experiences I've had, and I will not be ordering from Hazelton's again.

I ordered a birthday cake and flowers to be delivered for a specific date. Because this company doesn't ship on Sundays, we explicitly agreed on a next-day delivery window. Not only did they completely miss the date—meaning the recipient's birthday had already passed by 3 days—but I found out they shipped a highly perishable cake and fresh flowers using a standard, non-guaranteed 1–7 day ground service! When I contacted the courier service myself, the courier explicitly told me that the store used an inappropriate, slow ground shipping method for perishable items and that I needed to demand a refund from the seller. Instead of taking responsibility for ruining a birthday and destroying their own product, customer service sent me a generic screenshot of their policy and refused a refund, claiming it was a "courier delay." They literally forced a cake to sit in a hot transit truck for days, turning a birthday gift into a hazardous, rotten health safety risk. To make it worse, the moment I told them I would be forced to dispute the charge, they completely blocked communication and refused to speak with me. This company is highly unprofessional, has zero common sense regarding food safety, and completely lacks basic customer service. I have already refused the delivery of their spoiled goods, filed a formal dispute to get my money back, and reported them to consumer protection. Save your money and go anywhere else.

This company is literally a scam... purchased the custom basket with a bottle of wine.. I picked red grapes, orange chutney, garlic & onion cheese, butter crackers, a higher end Italian wine...I had a happy birthday basket choosen with a blue ribbon... Never was there an email nt to ask about replacement options because I would have Never agree to purchase this pics below... I wouldnt even give it 1 star.. they gave me a can of queso for a replacement.. it was so embarrasing the person who got the gift thought it was a gag basket

We spent $200 on a fruit and flowers gift basket for an incredibly important occasion. The basket was delivered five days late. The flowers and the fruit are rotten and moldy. Customer service was rude and offered us nothing. No refund, not even an apology. The photos would make you gag and the smell would make you heave.

BEWARE with this retailer. The baskets in the pictures are just a sales tool, what your recipients will receive will look nothing like the picture. When we reached out to customer service they said substituions are to be expected and are not reason for a refund. I could understand a substition or two, but substituion of EVERYTHING in the gift basket is unacceptable and honestly it's FRAUD. We had to file a credit card dispute to get refunded. They are getting one star because I can't give less. EDIT Post Reply: Thank you for the response but at minimum you should have reached out to let us know everything would be substited and the gift would look nothing like the picture. Hopefully this review and your response serves as a warning to others.