Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

I had a horrible experience with Hazeltons Gift Basket. I had ordered a Guinness Beer gift basket for my friends birthday. They delivered a cheap candy basket. This company is a Fraud!!

The worst company I've ever ordered from. I ordered a backet of cut fruits and bottle of champagne and got 3 uncut apples and poor wine. Run away as fast as you can.

Like many others, I wish I had read the reviews beforehand. I ordered champagne and chocolate-covered strawberries and cannot believe I paid $120 for a gift basket to arrive in this condition. The product quality was terrible and completely damaged. The customer service as shady - you can only speak to them via email where they were 0 help at all. If you want to order a gift basket, I would recommend any other company.

Wish I had read these reviews BEFORE ordering. My delivery date is later than I'd hoped so I tried to get them to expedite, re-route or cancel/refund my order. The customer service was absolutely not helpful, just told me there was nothing they could do. They told me to call the shipper, then THEY told me there was nothing they could do. Horrible experience - will NEVER purchase from these half-assed, non-customer-caring company EVER AGAIN.

This rinky-dink, smoke & mirrors operation is not a legitimate & professional gift company and accepts no accountability--RUN AWAY. I ordered a $100+ "Gourmet Wine & Cheese Basket" with a fresh plant and fresh bakery goods. They literally just threw everything together into an oversized shipping box with no wrapping/ or protection. The fresh bakery item arrived unsealed, broken in pieces and covered with DIRT -- yes, SOIL -- from the loose/unwrapped plant. The unsealed plant was completely out of it's pot; so everything was covered in dirt and moisture had even made its way into packaged cheese boxes. The ~$9 bottle of wine, tiny cheese board and a jar of olives survived, but were also covered in & stained from the moist soil, Those 3 items ended up costing me $49 -- since they said 2-day shipping was inadequate for "perishable" items, so they would only refund me half of the cost of the plant. Reading other reviews, they clearly don't have a professional packing/shipping operation and consistently and liberally interpret their terms of service, in which they guarantee nothing -- they even have the right to substitute anything they want in place of what you ordered. Worst experience EVER.

Don't expect anything to be delivered, it won't be, but they'll tell you it was and give you the run around. Don't expect proper communication from them either, you have to do all the chasing. Charge back filed.

Sad to see I have the same story to share as many others! Ordered a Father’s Day basket with false advertising of “2 business day shipping”. I ordered craft beer with two added items. My order was nowhere in transit or to be found and then said it would deliver June 28.. 11 days after order was placed. I contacted them they sent me to contact courier. Then I check with UPS to see it was THEIR fault because they left out unit number which they acknowledged but offered ZERO discount, acknowledgement, etc. my order arrived 20 days later. It was a box with no beer that looked bare for mustard and sausage. The card was a SNOWFLAKE card in the middle of JUNE with a message, addressing my father by his first name for a Father’s Day gift without my gift message. I followed up multiple times. They took zero accountability and told me I didn’t select the beer. The beer was on my invoice. Then they told me the $17.99 was shipping not beer because it was never added. So you get an invoice that says beer but the system allows you to place the order without contacting or redirecting you back to make a selection?? Terrible terrible terrible. I paid $69.99 for a snowflake Father’s Day card addressed to my father by first name, 20 days shipping, 0 accountability, and no personalization what so ever. Will dispute on my card.

This does not even rated as 1 star. Beware of the company that has this statement in their policy. There are a lot of them operates this bad practice. These companies are scammers. They also add their own fake reviews to make customers believe. "Substitution Policy For a variety of reasons, we will occasionally run out of a specific item. While this situation does not occur often, we reserve the right to substitute an item of equal or greater value in our product." They will not notify you of the changes. I actually did not order from their site, I just search for my favorite lotion which is $25.00 when I click, it sends me to this site. I ordered 4 and what I got, lotion made in china by their company GIFT GROUP, smells bad and the snacks that they replaced, ALL EXPIRED.