hayward-pool.comReviews of hayward-pool.com

Deserves Zero stars. Their products recently are utter garbage, the quality of the products are designed to just make it past warranty, then you are on your own!!! Purchased V-Flex upgrade kit for it because some bearings got a bit tight after 8 years of operation. DO NOT Buy this upgrade kit, it is absolute garbage!!! The bearings in the bearingless system collapsed in just over 1 year of operation, these bearings go on the v-flex mechanism, both wore through the garbage bearing retainer plastic. Picture of this included, it looks like some employee went home and 3D printed these with extremely bad filaments. This upgrade kit is stupidly expensive so do yourself a favour and do not do it. Put your money into a different brand spend a little extra and seriously reward yourself down the track.

My experience with Hayward is above my expectations! I have a pool and spa, all equipment is Hayward; Pump, Heater, Filter, Omni controller, Salt T Cell, ALL IS A Hayward. Heck my poolbot is Hayward. My pool has been in for 6 years and is used all year long. I would expect some upkeep issues. I can say this about Hayward…They have ALWAYS stood behind any issues, especially those under warranty. I will sum it up like this, I am a current and future Hayward customer. Their support staff are prompt and helpful. We love our pool and are grateful we spent a little extra money and went Hayward for equipment.

My Haywood variable speed pump went bad after two years. I was told it had a three year warranty. Warranty is not being honored. Very poor customer satisfaction and communication. Very expensive, broken pump. Don’t recommend doing business with this company or product.

Always having problems with this faulty POS!

The worst service ever. Still waiting months later for a reply to my email and for my product to be fixed under warranty. The pool shop is also waiting months later for a reply on where to send the item to be fixed or have offered to fix it themselves as they are embarrassed with how long it's been.

Was hoping someone could let me know how something like this could cause this to happen. My Hayward pool heater 7years old had it serviced 1 once since had no problems until 1 evening I went out to turn it on and it fired right up as usual and all seemed normal. BO Codes nothing running fine next morning went out to see how warm the pool got and found out the heater was on fire! Fire thankfully put itself out while we were sleeping and we didn’t even know it was on fire, Yes we got lucky because the gas line and heater is about 2 ft from our home and my house could of blown up. Called Hayward and they did send someone out to look at it but haven’t heard anything back from them not returning emails /calls nothing . Hoping someone could tell me what would cause this to happen why did it stay running instead of shutting down if there was a problem with the heater. Please anyone have an answer for me I really need to know why this happened or more importantly why .

Brought a Hayward - prsrwo40h117 energy line 17kw pool heat pump as I thought Hayward was a good brand it certainly cost a lot more than other brands -it is barely 3 years old and control board or controller has gone ! Error 08 - No warranty? This is Ridiculous!

After 2 years and 8 months, the pool's salt system broke. No one was responsible. No one wanted or could repair it. Never again Hayward.