Jonathan P.
Hayward Warranty Is The Best
I can't believe these reviews I've read on here. Hayward warranty and customer service department is one of the best reasons to purchase a Hayward product. I've had a salt chlorinator system from them since 2021. Yes I had issues with it but it's an awesome product because the people and the company stand behind the product the make. I've had issues and contacted warranty department and every single time the problem was handled immediately. The problem is you have to go by the warranty regulations, if you installed it yourself that's on you, if you had a non Hayward authorized person install it your warranty is void. This aren't plug and play systems. These are complicated precise instruments. So if you didn't follow the clearly layed out warranty guidelines then you are responsible for your problems. Jarod Miller from the warranty department has handled every issue I had every single time(he and his department are amazing) . However I had to supply all receipts of Purchase And Installation and they had to verify they were Hayward authorized sellers and installers. Then after they were verified it was smooth sailing after that. So anyone reading these silly reviews left on hear l, ask yourself why the warranty was not valid. Because people want to go the cheapest route and install their selfes or use a person that isn't authorized. The Warranty department is Haywards biggest asset and Jarod Miller and the warranty team is why I'm a lifelong Hayward pool and Salt Chlorinator Owner. You guys are the best and should be proud. Thank you