hayward-pool.comReviews of hayward-pool.com

Don’t buy Hayward. Sub par equipment and very poor customer service. Impossible to have warranty honored. Stay away.

High end variable speed pump failed in 4 years. Horrible quality! Would not recommend

I have made more than 15 calls…. To AI with one in person return call which was inaccurate and not helpful. I have a pool heater … generated by propane. The “mother board” doesn’t work after 3 ( yes three) years… and NO parts are available to solve the problem?!? I paid 5k for the heater in 2022…. And it was problematic last year. I’ll assume there are no parts….. because everyone else’s has failed also?!?!? And customer service is NONEXISTENT

We ordered a brand new gas pool heater and it didn’t work. After a long painful process getting through to a human in the warranty department, I am told that if you buy a Hayward product online, only the parts are covered by warranty. Terrible - will never buy Hayward again!

I can't believe these reviews I've read on here. Hayward warranty and customer service department is one of the best reasons to purchase a Hayward product. I've had a salt chlorinator system from them since 2021. Yes I had issues with it but it's an awesome product because the people and the company stand behind the product the make. I've had issues and contacted warranty department and every single time the problem was handled immediately. The problem is you have to go by the warranty regulations, if you installed it yourself that's on you, if you had a non Hayward authorized person install it your warranty is void. This aren't plug and play systems. These are complicated precise instruments. So if you didn't follow the clearly layed out warranty guidelines then you are responsible for your problems. Jarod Miller from the warranty department has handled every issue I had every single time(he and his department are amazing) . However I had to supply all receipts of Purchase And Installation and they had to verify they were Hayward authorized sellers and installers. Then after they were verified it was smooth sailing after that. So anyone reading these silly reviews left on hear l, ask yourself why the warranty was not valid. Because people want to go the cheapest route and install their selfes or use a person that isn't authorized. The Warranty department is Haywards biggest asset and Jarod Miller and the warranty team is why I'm a lifelong Hayward pool and Salt Chlorinator Owner. You guys are the best and should be proud. Thank you

After Hayward updated the Omnologic app, I haven't been able to log on. I have contacted Hayward numerous times through email and the phone and left many voice messages, but I've heard nothing. By the number of negative reviews, Hayward obviously doesn't care! UPDATE! Trish from Hayward contacted me and fixed the problem! Everything is working perectly again! Thank you Trish!

I would give zero stars if I could. We purchased a pool pump from Hayward Pools, and it broke down in less than two years. I contacted customer service, filled out the warranty forms, and did everything they asked. Even after escalating to a supervisor and making countless calls over several months, not a single technician ever showed up. We eventually gave up and bought a replacement pump from a different manufacturer. Poor product quality and absolutely horrible customer service. I highly recommend avoiding them completely. Hayward has no in-house certified technicians; they rely on local dealers who clearly have no vested interest in performing warranty repairs because Hayward doesn't pay them for it. Bottom line: if you buy from them, expect to be completely on your own when it breaks.

Spent $1500 on a new pool pump 6 months ago because my pool guy said Hayward was the best. He was so wrong! It is not working, only 6 months old but told no problem because it’s under warranty. My pool guy filed the warranty 2 weeks ago and I still have not heard anything from Hayward. I call them and my pool guy/co every other day and the pool co working with Hayward under the warranty says Hayward rep does not return their multiple calls and emails. I call customer service during biz hours and get a recorded message saying to call back during business hours! I will never buy a Hayward product again. This company makes inferior products, does not honor their warranty and has 0 customer service.