Becky W.
Absolute appalling customer service…
Absolute appalling customer service Charged me for 12 months when I never even signed up through my iTunes. Couldn’t even locate an account for myself to cancel it but yeah have taken over £60.
Reality on demand! Watch 3000+ episodes of reality TV + keep up with many of your favourite shows the same day as the U.S. Help @hayuhelps Instagram: hayuuk
hayu (hayu.com) has 712 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Becky W.
Absolute appalling customer service Charged me for 12 months when I never even signed up through my iTunes. Couldn’t even locate an account for myself to cancel it but yeah have taken over £60.
Camilla
Jeg har haft hayu i et par uger nu og det har virket helt fint indtil i går. Nu kan jeg ikke spille en eneste video derinde. Når jeg trykker play på en video loader den i et par sekunder, men stopper så bare.
Katherine D.
The app never worked once for me, it just kept saying they were temporarily down to fix problems. I never had a problem with cancelling the subscription on my phone, idk about other devices though. I think this will be an amazing app once they figure everything out but I wouldn’t waste time downloading it now.
Chloe C.
I just signed up for the free trail and have been charged immediately. I can't get this app to work on my smart tv or via the website on my computer. It only works on my phone....
Nic
Signed up to the free trial and cancelled well within the free period and was still charged. Coincidentally a payment for £46.48 was taken from my bank account which the bank determined as fraud. I have also been the victim of identity theft all within days of signing up to this. Can't prove this is linked but never ever had any issues before and coincidentally this happens. App constantly buffers or does not load correctly and everyone seems to have issues with payments and cancelling. I would avoid.
CL
First I ever heard of Hayu was an email telling me I'd subscribed and would be charged after a 7 day free trial. I didn't even know what it was let alone how I was sposed to have signed up as an extra to my Prime, I contacted Amazon customer svs who said they'd cancel but an hour later looking at my Prime settings, it was still active so I've now canceled it myself. I'd like to know how and why I was subscribed to a service I'd never heard of before, not impressed at all.
Ms J.
I did a survey only last week & i was genuinely considering even signing up for the free trial with intent to sign up for further substitutions. I will not risk/chance subscription or mismanaged payments after reading all of these reviews!!!
agnes
they charged me despite of canceling:( Made me fill out some questions after i cancelled and apparently i subscripted again for an auto-renewal subscription. From what i can read i am not the only one this happened to.