hayuReviews of hayu.com

Keep taking money out of my account even though I cancelled my subscription and wasn’t charged for a few months. Cancelled it after I wasn’t impressed after my free trial. How is this legal? To start taking money without a subscription.

Such a waste of time and effort, wish I didn’t bother! I set up my free trail and now it is saying my password is incorrect. Did the forgot password option but it keeps say ‘invalid token’ when I try to reset , doesn’t say what the invalid token is and have tried multiple passwords!! Tried to message them but it is asking me to log in which obviously I can’t do!! Now I’m worried they’re going to start taking my money after the free trial without me being above to log in to stop in!! Wish I read the reviews before I bothered signing up!

Constant freezing, some episode will not load at all and instead a box saying "playback error" will show up on the screen. Will be unsubscribing before my free trial is up.

DO NOT TOUCH THIS SHODDY, THIEVING OUTFIT, You have been warned ... Had a free trial, which I never used at all so I cancelled it and they still debited a month subscription off my credit card and now they refuse to refund as they said I was an hour outside the cancellation period..... REALLY Shoddy customer service and a thieving outfit to boot. Have now raised a chargeback on my credit card and writing to their chief executive.

I have been using Hayu for 2 years. The service seems to be getting worse and worse instead of better. I eventually had to cancel my subscription as i had to remove and reinstall on a daily basis and more often than not the player doesnt work or the downloads are just a black screen with sound. Id happily pay more for the service if it actually worked

Another 1 star as unable to give none! Please read reviews before signing up.. Had a free trial and gave up after the first few episodes were incomplete. Never watched it again and as I was a day late cancelling the trial (it was a 30 day mth) I was charged. My bad fair enough however when I asked them to check my usage and refund the mth minus the day over I initially received a T&C response (bore off) and when queried this I received the most patronising email! Just terrible customer service and wish I'd read the review's before signing up!!

Unfortunately the Hayu app is really poor nearly every other time I use it says there is an error and won’t allow me to play. It also doesn’t save where you are up to in a program so if you turn it off and come back to it later, you have scroll through to where you last watched it up to. It has also stopped showing me when the latest episode is out, it also doesn’t show me which episode I am up to. I am often having to sign in on the main site to watch programmes. When I originally read all the bad reviews, I thought hey the app isn’t costing me anything, I can always go on the main site and watch the shows, however after 4 months of paying the Hayu subscription I have to say you do t want to be signing in each time to play a show, that app should be working correctly. Come on Hayu, you must be able to see there is an issue, look at all the negative reviews you need to fix this. I can honestly say this is the worst app I have ever used.

Fup. det ligner for mig fup. Jeg fik lov til at se en masse serier under trial perioden, men da det så blev et abonnement og de trækker 49 kr, kan jeg ikke få lov til at logge ind - og når jeg endelig kan det, så ligner det at det er en helt ny profil som stadig ikke har prøvet trial perioden (selvom de trækker 49 månedligt) Deres email har "help center" og "privacy policy" funktioner, men når man trykker på dem er de "expired". Når man er inde på hjemmesidne og vil have kontakt til help center, er der selvfølgelig ikke et tlf nr, eller email. Der er en "message us" knap, og den fører dig tilbage til sign in - selvom du er logget ind, og sådan går det i ring. dvs MAN IKKE FÅ KONTAKT TIL NOGET SOM HELST KUNDESERVICE. Smells fishy...