hayuReviews of hayu.com

I started a retrial but found there was nothing I really wanted to watch which needed another streaming service to do so. I tried to log into my account to cancel the subscription before the trial ended however my email address and password wasn’t working. I tried different email addresses (couldn’t remember which one i had used to register, tell you how much I used it!) and the forgotten password function didn’t work either. So I contacted customer service to advise my intention to cancel and the issues I was having. Initially the responses were quick and although they were also u able to locate my account from my name and emails addresses I was confident the issue would be resolved. However payment had been taken during the back and forth so I asked for this to be refunded once the account had been located. When the finally found my account, they told me that as I hadn’t cancelled before the renewal date the charge was valid!! Which is ridiculous! It’s not a huge amount of money but not acceptable to expect a customer to pay when it is their system that’s not working and considering I’d been in touch prior to the renewal date! Save your money for decent streaming service which doesn’t have to rip people off to make money.

This is without a doubt the worst streaming service around. The app crashes constantly, there are constantly play back and streaming errors, its a battle to try to watch anything. This service should not be allowed to operate and take any more money from people until they update their app to provide the service people are paying good money for. It's a total waste of time and a scam.

This company has been taking money out of my bank account, even though I canceled my subscription 5 months ago! Give my money back you bloody thieves!

Hayu are not really worthy of any stars, constant issues and when they didn't know how to fix my issue they constantly ignored me through any messaging service, twitter, facebook etc, cancelled my subscription after paying for a rubbish service, worse customer service ever

Unbelievable. Your first month goes fine watch what you want, the minute you pay your subscription fee , nothing works. Can’t even load a video up it just does not work. They ignore emails after they took payment when I emailed saying I want my money back as the app hasn’t worked for a hole month ! No response. Just makes you feel so stressed

If i could give a 1 i would. Website is very poorly designed. Every episode crashes and plays the same 15 second loop over and over and you cant get out of it. It buffers like crazy even though i have excellent service - the fastest internet and new computer/ phones to watch it on. Absolutely horrible and annoying. App crashes all the time too.

Service is ok besides the odd episode that doesn’t play and the occasional crash. But what really frustrated me was the customer service - just shocking. They cancelled my service while I was on holiday (looking forward to catching up on my shows) with zero notice. I eventually figured out that’s why my videos wouldn’t play and email them. 2 days later they replied with a fix that didn’t work. I had to wait till I was back in the U.K. and it took 4 more unanswered messages to them before they told me to just resubscribe and keep trying different browsers until one worked. No apology, nothing. I was one of the first to sign up in the U.K. and this is how they treat me for my loyalty? Nope.

So many problems with this, both via the website and the app - stalling, throwing you out and having to restart in the middle of programs. No reflection on the content, but the service is absolutely shocking!!