hayuReviews of hayu.com

Shocking customer service and suspect activity on offers. I’m a previous subscriber so in the t&c’s I was allowed the 6 months for £12 deal, yet when I tried to renew, clicked but nothing happened. Emailed customer service to be given a stock answer, try another browser etc. Weirdly enough around an hour before the deal ended, my page was suddenly working but with a new price of £28.99!! Told them to forget it. Not sure why they’re not being looked into!

Prøvede at signe up, både på app'en og hjemmesiden, men det var helt umuligt-virkelig ringe

Absolutely the worst app I’ve tried streaming from!!!!!!!!! Constant error codes CONSTANT not been able to watch episodes WOW!!!! If another app streamed the shows I watch I would definitely drop HAYU without hesitation! The WORST.

I have not encountered a worse Customer Service from a serious company for a long time. Had subscribed for a month via my Apple account. When I wanted to watch something however, it didn't work and Hayu prompted me, when clicking on an episode, to pay again via them. Since we were eager to watch that night I complied. Thought they would give me the money back later. They didn't... The problem is that nobody in customer service seems to read what their colleagues wrote just one or two days earlier. Had to explain time and again what happened, what I wanted, why what I wanted was different from what they thought I wanted etc. It must, in total, literally have costed me a day or so to communicate with them, and to explain the same thing over and over. In the end they gave me a free extra month, but I don't use Hayu that much, and it's not what I was after. I'm a bit of a fool myself, of course, for putting all this time in. Thought they were communicating in good faith. Now that I look back it feels they were at times just pretending to not understand me. Also: I should have looked on Trustpilot before engaging in this time-sink. Out of 683 reviews: 88% are 1-star reviews, 6% are 2-stars, and 1 % is 3-stars. Wow! Haven't seen it that bad ever. A LOT of people are complaining about not getting their money back. And for as far as I can tell they never ever respond on Trustpilot either. Untrustworthy company, in my view. Don't subscribe. Some of their shows are available on other Streamers. Take them instead, I'd say.

Never works either just doesn’t come on or the picture freezes! Nightmare because it has all of my favourite shows

Hayu customer service gives canned, non-customer-centered answers to every customer problem and feedback given to them. Beyond taking their glitchy app and website 3x as long as any other service I’ve used, they are also passive aggressive (“as a consequence of this, your account has been deactivated”) and tend to completely ignore part of all of your specific situation or questions. They’re as fake and unempathetic as the titles they carry. Never again.

Took my payment & they changed my email address on the account now I can’t log in on my tv . Awful app

I’m not how Hayu can continue to ignore the huge amount of negative feedback on the consistent and long standing tech issues. For years it’s been the same issues… drop outs, tech issues, constantly having to sign in. It’s a mess.