hayuReviews of hayu.com

Honestly pretty disappointed with this app. The subtitles often don’t match what’s actually being said, which makes it confusing to watch. The TV app is even worse than the mobile version — it logs me out randomly, forgets where I stopped watching, and doesn’t track when I’ve watched multiple episodes in a row. I constantly have to remember myself which episode I’m on and manually find it again. This has been happening for a long time, and now the price has gone up too, which makes it even more frustrating. I like the shows, but the app experience is really poor and needs serious improvement.

I have Amazon Prime on my tv. Just out of curiosity I had a look at the Hayu app. It was giving a free trial, so I downloaded the app, without giving any details of my bank account. After having a look, I decided that it wasn’t for me, and logged off the app. This morning I received an email from Hayu, giving the date of my free trial had started - AND THEY HAD FULL DETAILS IF MY BANK ACCOUNT. As I had given them no details of my bank account, I can only assume that Amazon Prime had given them the details. All without my permission. I have tried, via their customer service to get in touch with both, but with no avail. And I am absolutely fuming! Surely it is illegal for Amazon to give out my bank details to ANYONE? If anyone can provide details, not the American phone number, but preferably an email address, of how to get in touch with Amazon about this, I would be most grateful, because at this moment in time I am thinking of packing in business with them for what they have done. Thank you.

Shite company. Poor app, unable to link Amazon subscription to Hayu through their app as only shows options to do subscriptions through their app, yet their webpage has a button for “if you have an Amazon subscription please click here” yet you can’t then watch anything on the browser. Ongoing issue since December 2025, endless emails have been ignored and social media team rubbish. Don’t bother.

The website and app constantly crashes, does not load or is slow. To post this review I have to give a date of experience. The date is the past 3 years there is constant issues with the app and website. It’s not acceptable when people are paying.

I am just so sick and tired of this app crashing all the time on my LG TV I have done all the necessary steps to clear the cache and deleting and reinstalling the app. it just keeps crashing! not renewing my subscription.

App ALWAYS crashing! Never loads! So annoying

TERRIBLE customer service or lack thereof! Non existent!

I've been having the same issue for years with HAYU like everyone else. In the end what I would do is request a refund every time they missed a paid episode out, which they did frequently. In the end they just stopped answering my emails as they did with everyone else. My last straw was when they got rid of the chrome cast feature. Every time I watched i would get an error message telling me someone else was using my account. Yes, it was me for god sake trying to watch on a big screen instead of my phone. I got rid! Went to Prime and Now. Same issue! Missing out numerous episodes in the middle of seasons. I dont think Now are even showing Potomac s15 e13 at all. I've now gone over to YouTube but same thing they don't show the latest episode in the line up on that season you have to search it and try to remember what episode you want to watch. Get rid of the Hayu app all, go and watch it on YouTube. Hayu ignored me for years. They're a terrible, terrible company. If it wasn't for the housewives and tv being so crap now I wouldn't even give them my money at all.