hayuReviews of hayu.com

I’ve been using Hayu on and off for about 5 years. I recently subscribed after not being on it since 2019. Such a massive change in terms of service and overall value. I use to be able to watch Hayu on my tv via a hdmi cable connected to my phone. For some reason this no longer works despite updating my devices. The app was glitching on my phone and so I contacted Hayu, also sent screenshots. Very disappointed that I have been ignored on Twitter and via Emails from Hayu. I have now unsubscribed and will be deleting my account! I will never use this sight again.

I changed my subscription from monthly to annually and two weeks into my annual subscription I received an email saying that I had chosen to cancel my subscription and it would end the next day! Even if I had stayed on the monthly plan and had indeed cancelled my subscription (which I didn’t!) I still would have had two weeks remaining. After getting in touch with Hayu, they requested proof that I had paid for an annual subscription, which I was able to easily prove but I have not heard back from them at all, despite me sending a further four emails seeking to have my account reactivated. So my subscription is paid until 2/04/2023 but I am unable to access Hayu without signing up and paying again, which I refuse to do on principle. It sucks because it’s one of the only streaming services that I have that I routinely watch, but I just can’t stomach paying them twice.

App stopped working on TV, gave a free month and said I can use on iPad, etc. Emailed back saying I didn’t want that and to cancel. Last I heard from them. A month later money came out again and still refused to respond to any emails. Bandits

It’s a shame the technology is so bad, content would be fun if worked and paired etc. Can’t wait to put my money into another so that is functional in 2022

It is the worest app i have ever used, doesnt refresh at all i have to log off and login again ti see the latest. Always glitch, some episodes playing at the background, also when episode finishes it continues on random show and when I click on one show another show starts Unbelievably bad like the worst app ever created I have complained to customer services which they replied with the usual log off uninstall unplug ut apple TV, plug on restart etc Done it so many times nothing happened and when I say that they stop replying to me The only reason I gave them one star is bcos I have to put something on otherwise they shouldn't even get a star

Constantly freezing. The volume randomly goes to mute frequently and it always disconnects from my tv. I am so annoyed by this service

I wish I could give 0 stars! An outrageous business that doesn’t care at all about its customers. The service does not work- not a single program worked for me and when I complained they simply said it was my fault I didn’t report the issue earlier. I tried every recommendation they had to make it work but it’s simply pointless. Horrible service please do not waste your time. The customer service is simply horrifying; after you have spent your money you do not expect this. I’m sorry to everyone who has gone through the awful experience I have.

Let me preface this by saying that HayU doesn't care about negative reviews, it's customers or their own platform. It is by far the worst streaming service I have ever used. Watching a mirrored, shaky and blurry video on YouTube is a better option than HayU because at least you have a chance of actually watching something, dare I say all the way through an episode. HayU have not invested in or updated their UI or any technology since its inception. The interface is reminiscent of (JUST) post dial up internet, in that it's janky, has no ease of use and is probably a template from WordPress that a high schooler could have knocked up. As far as it working...sometimes episodes just won't work (error retrieving content), sometimes HayU just flashes a blank screen when you're trying to just access your shows, episodes stop mid way sometimes multiple times per episodes for no reason and you have to refresh the page, then IF you're lucky, not have to click through to find where you were. Binge watching? Not possible. At least not without stopping and staring AND having to continuously click back to full screen between every episode IF you even managed to get through one without HayU having several meltdowns. There is ZERO investment on tech, ZERO investment on website updates/UI and almost no investment on shows. Not feasible to make new shows like Netflix etc... but there's quite literally thousands of reality tv shows they could license, but there's BARELY anything new on there since I first did a free trial YEARS ago. It's essentially the same price as Netflix and the shows that actually might justify any cost at all are readily and easily available for streaming online for free if you know where to look. Also...you might actually get to watch a whole episode. Waste of time and money, also takes a RIDICULOUS amount of bandwidth/data to watch a single episode. More than double a whole film would take on Netflix at higher quality and on a usable site. Don't know what they're funneling in the coding but such a basic stream of a 40min show in terrible quality on such a basic site with no features DEFINITELY shouldn't be that heavy.