hayuReviews of hayu.com

Absolutely awful. They don't even deserve that one star. Their app is the worst app I've ever uses. It glitches, many of the shows just don't play at all (unbelievably frustrating when you're in the middle of watching a series and an episode just refuses to play), the sound and the video are very often out of sync, new episodes are promised on certain days/dates but then just don't appear with no explanation, there are far too many ads for a paid for subscription. When you contact Hayu, their initial first message always seems friendly and helpful but their solution is ALWAYS to uninstall and reinstall their app. Basically just switch it off and switch it on again 🙄. For £5 a month I shouldn't be having to do this at all never mind on a monthly basis. I cancelled my subscription today. If they're not prepared to provide what we pay fot then they don't deserve our money.

This service is full of errors and the customer service is absolutely pathetic. I experienced multiple different error messages, the playback kept cutting out, audio/video was sometimes misaligned and episodes were under the wrong titles. Eventually I got locked out of my account and could not even log to use the service at all. I tried contacting the support email support@hayu .com multiple times but they were unhelpful and unresponsive. I had to continually contact hayu via social media so they could remind their email team to respond to me. The rare times the email team responded they did not help me resolve my issues and one time even said they couldn't find my account at all. I paid for a service that was completely unusable and was disgusted that no-one on the support team cared at all. After over a week of sending multiple emails and social media messages (which were rarely responded to and provided no solution to my problems) I finally asked for a refund as I paid for a subscription I couldn't use. My emails asking for a refund were ignored. Both the quality of this app and the quality of the service is so poor, no-one should ever subscribe, it is not worth it.

The app is embarrassing. And how dare they play ads on a paid service. Absolutely disgusting

DO NOT SUBSCRIBE!!!! I had signed up last year, and even though I unsubscribed they continued to charge me for a year! I contacted them 3 times and still they didn't help me. I had contacted customer service to dispute the bills and they never deigned to point out to me that my disenrollment did not go through. In good faith they should have simply warned me of this instead they always played it down and I had to pay for a year. In addition, the quality of this service is TERRIBLE, the picture and sounds do not match, the series freezes and does not restart where you left off if you close the page. Do not spend money on this site, it is NOT worth it, it is a SCAM!

Guys this app is a fraud, when you sign in as a new member, it just give you some matches where girls show interest in chat like so obsessed, after certain chat messages the app doesn’t allow you to send more messages, they want you to subscribe. Where as the girl in the chat keep texting, where you gone? You left me on read? I am interested in you. So when you see those messages and you can’t send any more messages you buy that subscription and when you buy that subscription that girl just chat with you few messages and ghost you. So she is probably working for the Hayo and thats their tactics to make money. Guys/Girls be aware. This app is a fraud.

Always stops and I have to restart the program.

1. App crashes all the time 2. Logs me out randomly 3. Does not always load the last episode you were on after crashing 4. i pay for the app and you make us watch advertisements without a skip option. We pay to not watch advertising!! 5. The whole app is dis functional and annoying to navigate through

I have cancelled my subscription months ago but they kept charging me. They never replied to my emails. I had to get my bank to block the transactions.