hayuReviews of hayu.com

Rubbish customer service! The customer service team do not care about their customers or their personal experiences using their service, just about taking your money and keeping it regardless. Do not subscribe to Hayu!

The WORST streaming service EVER . I recently realized that I was getting charged twice a month for the service , cancelled…. And continued to get charged twice a month . This went on for a year . Half the time I could not even watch any shows as the service is horrible. Constantly telling me my subscription has expired and locking me out .. all the while charging me DOUBLE every month . And good luck reaching anyone in customer service. Absolutely brutal

Absolute rubbish. It’s such ashame because their content is great. Offers the ability to download up to 25 programmes to watch offline. I managed to download 25 once, in 2020. The most I’ve even able to download now is 1-5. When I was able to download these 5 programs, I was wanting to watch them on a flight. 1 worked perfectly, the other 4 gave me the error I am only too familiar with ‘Oops, something went wrong’ That message is inaccurate, it really should say ‘Ooops something is always wrong’ When you email them they send you a canned response to delete the app and re download it. I shouldn’t have to do that, it’s 2023! Absolute Rubbish

The app is absolutely useless and nonfunctional.. the customer service is absolutely useless and nonfunctional.. how are they still in business?? Give the licence to someone competent so we can enjoy the shows we love without dealing with your terrible business

Doesn’t honour cancellation period. I cancelled my subscription and for some reason the cancellation didn’t go through. Obviously I hadn’t been using Hayu because there’s nothing good on there to watch. I then get a random charge, go on the account and see that it says the subscription is still active. I asked them to refund it as I do not use Hayu at all and it was supposed to be cancelled a month prior and I have no idea why it was active again. They said no. So my money is wasted because there’s nothing good to watch on Hayu so I don’t use it at all. Other companies are way more accommodating than this. Hayu is a bad company.

Terrible. Always crashing. Downloads rarely work.

Never uploads shows on the day it’s suppose to b uploaded il just watch them free online at this point

It’s better to ask what isn’t wrong with Hayu cause it’s far and few between. If it wasn’t for the shows on it, I would have cancelled my subscription a long time ago. Not only do their apps not work on TV platforms more than half the time (Amazon Fire Stick, Google Chrome Cast, Roku, etc.) making me have to constantly cast from my phone to watch anything. But the phone app glitches so much that everytime I pause a show I have to uncast, force quit the app on my phone AND the TV, and start the process over to find the show I left off on and recast. Not only that, but the app itself doesn’t keep track of where you left off so you’re constantly starting episodes you’ve already watched because it does a horrible job of keeping track of the last episode you watched. Lastly, I’ve reported all these issues to Hayu’s customer service several times, with photos/videos to prove how awful their app is and IF they respond (typically 1/5 times), they ask you to try a solution you’ve already told them you tried in a previous email. They have the worst customer service I’ve ever experienced as they haven’t responded to my last 3 emails and it sucks to pay for an app you can’t use half the time. Once I finish my current shows up, I will be cancelling this service because the hassle and stress is not worth it.