Hawaii Car TransportReviews of hawaiicartransport.com

Fast and efficient delivery to final destination. Great communication from the beginning of the process up to post-delivery.

Great price, very available staff, very clear instructions. Based on the reviews I've read, it looks like they've made great improvements in these areas. Our car arrived 16 days later than estimated (due Jan 15, arrived Jan 31), and there was no way to get updates or live-time tracking until it got to port. We weren't in a rush to get the car, so no problem for us, but that was the only issue.

I never write reviews, but if I could give this company less than 1 star trust me I would! There was ZERO communication along the way, starting from when and how to drop off my cars (I was shipping 2 cars from Hawaii to Colorado). Once I completed the booking online and received the initial email, there was no instructions on how to drop my cars off and I made 2 trips to the other side of the island before being to accomplish this seemingly simple task. We had to pay $200 for each car to be stored there before shipping since I couldn't drop it off on the exact day, even though they say "flexible drop off" - it's not. It was a SUPER shady experience dropping my cars off in this fenced lot with a trailer as an "office", but there we were - their employee with a clipboard, a pen and a cigarette hanging out of his mouth. Over the next 3 weeks, I tried multiple times to call HCT and email them to see how I would know when my cars would be delivered. I also emailed PASHA and it was them who told me I would be contacted once my car was unloaded in California and a carrier was selected. Late Friday afternoon I received an email stating that the estimated delivery would be Monday - no other information was provided. I immediately tried calling HCT, I tried emailing , I tried contacting the carrier service that was assigned, anything I could think of to find out when my cars would be delivered. Keep in mind, I scheduled "port to door" service and believed my cars would be delivered to my door. Fast forward to 9:30 Monday morning and I get a call from the carrier service saying that I needed to meet his driver at noon at a location 20 miles from my house. I had to scrounge at the last minute to figure out how to get there with 2 other drivers in order to pick up my cars. This all could have been avoided with communication on their part. No one answers the phone with HCT, they don't respond to emails, their online chat is not a thing and the "live tracking" just takes you to a stats of what you already know. Do NOT use this company. Ship directly with PASHA, find someone else - use anyone but Hawaii Car Transport!

shipped my custom-built motorcycle from Honolulu to the Seattle area. Communications absolutely is the worst. it takes min. o fa half a day before you get someone via phone. there is no online chat with rep. e mail is slow and the requested info has never been given instead you get reference contact that when contacted i did not have the proper number for them to reference to find my bike that was estimated to be delivered on may 6 th it is now the 31st and here i sit on hold wasting my day waiting for someone to answer going on 2 hours now. very Frustrating And when I finally get someone to speak with they are not knowledgeful nor can they tell me when i may hear from the carrier that is to deliver my bike . oh ya paid for door to door i had to deliver to Montgomery motorsports and i am going to have to pick it up at the carriers warehouse or if i am lucky meet the driver in the city evidently they are not comfortable on county roads. i really wonder what damages I am going to find and if dealing with the shipping insurance is as frustrating and non productive. i advise if there is any other way to ship your vehicle use it. DO NOT USE HAWAII CAR TRANSPORT

Most frustrating company ever. Oh sure booking was easy, getting in contact with them again is almost impossible. I spent 3 days trying to get in contact with them to change a person who will be picking up the car. First day on hold for 2 hours and gave up, second day on hold for 4 hours, third day well it's been an hour already and still nothing.