Charles
Mostly seamless process
All estimated dates were met or exceeded. No major issues with the process. My main constructive feedback is the communication (or lack thereof). We got automated updates, which told us very little. When we came to pick up the car, the posted address took us to a parking lot with no building around. We called the posted number, the person on the phone was nice but not very helpful, since she wasn’t local. Anyway, we found the place eventually, but detailed directions would have saved us the trouble of calling & searching for the place.
Response from Hawaii Car TransportJul 20, 2026
We’re glad to hear your vehicle was picked up and delivered within the estimated timeframe and that the overall process went well. We also appreciate your feedback regarding communication at pickup. We understand how frustrating it can be to arrive at an unfamiliar location without clear directions, and your comments are helpful as we continue looking for ways to improve the information provided throughout the process. Thank you for sharing your experience and for choosing us.


