Good communication and a great product. I would like it if you had a sharpener for small knives. It would be nice if the rubber pads on the bottom of the holder would stick more to the surface I put it on.
Response from HatoriknivesAug 30, 2026
Hi David,
Thank you for the honest review, and for taking the time to share your thoughts. We're glad the communication was smooth and that the sharpener has been a good fit for your kitchen.
Warm regards,
The Hatori Team
EF
Eduardo F.
Dear Eric ...Thank you very much for caring to the end for my purchase.
Dear Eric ...
Thank you for the follow up ... I have very much mixed feelings, but finally happy.
I bought my set of Hatori tools, sharpnener, knife, etc. about 2 months ago. Everything supposed to come at a date, not come, not come, not come. I have been in contact, and been told the order will be resent, will be recent, in process, etc. That was very stressing, Finally two days ago everything arrived, and I was so happy that previous discomfort was eased. I wish you would be more carefult in the follow up of your orders; I thought you were based in Japan, so it should not take that long for delivery.
Anyway, try to upgrade the fast delivery part. With my very best regards,
Eduardo Ferrada
Response from HatoriknivesAug 30, 2026
Hi Eduardo,
Thank you for the honest review, and for sharing your experience so openly. We're glad everything finally arrived and that the happiness of getting it eased some of the wait. We'll be sure to pass your kind words along to Eric.
We're grateful you stayed with us through it, and we hope the sharpener and the rest of the set earn a good place in your kitchen.
Warm regards,
The Hatori Team
RO
RonYoungson
Sharpener
Item works as promised. Delivery time was longer than expected. Was promised a free strop that I never received.
Response from HatoriknivesAug 30, 2026
Hi RonYoungson,
Thank you for the honest review. We're glad to hear the sharpener is doing what it should, and we appreciate you taking the time to share your experience.
Your feedback genuinely helps us improve, and we're grateful for it.
Warm regards,
The Hatori Team
GR
Greg
Sharpener is a little difficult to use
Sharpener is a little difficult to use. Could you please send me detailed instructions by e-mail? How long should I sharpen eack knife edge? Thanks! Greg Hill
Response from HatoriknivesAug 30, 2026
Hi Greg,
Thank you for the honest feedback, and for taking the time to share it. We're glad the sharpener is in your kitchen and being put to use.
Our team will reach out to you directly with step-by-step guidance, including timing for each edge, so you can get the most out of it.
Warm regards,
The Hatori Team
HR
Heidi R.
Great knife sharpener
The sharpener arrived in a timely manner . It is easy to use. The emailed instructions were very helpful
Response from HatoriknivesAug 29, 2026
Hi Heidi,
Thank you for the honest review. We're glad the sharpener is easy to use, and it's good to hear the emailed instructions were helpful.
We hope it serves you well in the kitchen for a long time to come.
Warm regards,
The Hatori Team
DK
Dirk K.
The system is nice but it takes quite…
The system is nice but it takes quite some time to sharpen the knife.
Response from HatoriknivesAug 29, 2026
Hi Dirk,
Thank you for the honest review. We're glad to hear the system is working well for you, and we appreciate you taking the time to share your experience.
Enjoy your cooking.
Warm regards,
The Hatori Team
PM
pascal M.
Na 1 week geleverd
Na 1 week geleverd.
Goed verpakt.
Ik las in reviews dat dit in een merkloze doos zat.
Die van mij kwam in een stevig kartonnen doos met merknaam op.
De roller zelf werkt vlot en slijpt wel degelijk. Magneten zijn zeker sterk genoeg.
