Crystal L.
They canceled my order
They canceled my order, my mother has just had emergency surgery, and I can't answer calls, but I didn't get anything, I was so excited to get it to find out they canceled it
Response from Harvest ArrayFeb 15, 2026
We’re very sorry to hear about your mother’s emergency surgery, and we truly hope she is doing well. We understand that situations like that always come first, and we know returning calls or emails may not have been possible during that time. In this case, the shipping address provided with the order was not recognized by our shipping system, and we were concerned that the package might be lost or delivered incorrectly. Because many of the items we sell are food products and cannot be reshipped once lost or returned, we attempted to reach you several times by phone and email to confirm the correct address before shipping. When we were unable to reach you, we made the decision to refund the order rather than risk your package being sent to an incorrect address and you not receiving the products you were excited about. Our goal was to protect you from that situation, not to cause disappointment. If you would still like the items, we would be happy to help you place the order again whenever things settle down for you. Please feel free to reach out to us directly — a real person from our North Carolina or Pennsylvania team will be glad to assist you. Thank you for your understanding, and we wish your mother a smooth and speedy recovery.