harttools.comReviews of harttools.com

I thought I recently purchased an item from this so called company. However after checking my bank statement the payment raised alarm bells as it went through to a taxi firm in FRANCE. Yes I did say France. CUSTOMERS BE AWARE!!I've also tried emailing with no response. Phone line alerts as SPAM. DO NOT PURCHASE ANY ITEMS FROM THIS COMPANY.

Very unsatisfied. Bought a mower with a battery. After a year the battery died. Tried charging it and won't take a charge. Called hart and got no help was told since I bought it from Walmart i would have to have a receipt for the warranty. Called Walmart and they wont even look it up, didnt keep the receipt because i thought i was getting a quality mower. I've only had it a year and will have to spend $300 on a new battery that will go out in another year. I'm completely helpless

Hartool are scamming people on here surly trust pilot or goggle can block them stop letting them promote goods mobiles are becoming dangerous to use now I'm scared to buy anything so it let's a lot of companies down its better to buy goods from shops instead of losing money

I love my hart 20 volt drill I use it for everything I recommend this drill to everyone

⭐ 1 Star – Terrible Customer Service I purchased a HART Tools electric mower on April 15. After one weekend of use, it started malfunctioning—running for a few minutes, shutting off, restarting briefly, then eventually not staying on at all. I contacted customer service immediately. I was told the nearest service center was 45 miles away, which felt unreasonable for a brand-new product. They offered to review a video and receipt instead, which I sent right away. I never got a response. Over the next two weeks, I followed up multiple times and only received automated replies—no actual help. When I finally called, I spent over an hour and a half on the phone. I asked for a supervisor due to the lack of communication but was not transferred and instead told it’s “normal” for tech support to take weeks to respond. After repeating troubleshooting, I was given two options: drive 45 miles (with no guarantee of repair) or request a refund. I chose a refund, but then was told my previously submitted receipt wasn’t acceptable. While trying to fix that, the technician talked over me, rushed me, and said he had “been on the phone too long” and needed to move on to other customers. I was then told I had to cut wires on my mower during a video call to process the refund. The video call wouldn’t connect, and instead of helping, he continued to rush me. I was eventually escalated to a supervisor who apologized and completed the refund (14-day processing). The issue isn’t just the defective mower—it’s the experience: * No follow-up * Excessive wait times * Poor communication * Rude, dismissive support I used to like HART products, but after this, I will not be purchasing again. Customer service should not be this difficult, especially for a product that failed after one use.

Very well built tools at a good price

I really love this product! Everything I have purchased has been great, they stay charged they can handle just about anything I put them through as I have my own LLC in remolding homes and building just about anything you can think of and they have never let me down! I will continue buying every hart product thats made!

Bought 4 HART vacuums from Walmart — 2 stopped working in under a year. Tried to use the warranty and was told I’d need to drive over an hour each way (twice) to a service center during work hours. No prepaid shipping offered. For a product marketed for home use, this level of inconvenience and failure rate is unacceptable. I would not recommend this brand based on both product quality and customer support.