harttools.comReviews of harttools.com

I have been trying to get a battery, that falls under their warranty, replaced since May, and it's now August. I've talked to them over the phone, where the said they would send out a replacement. After the replacement didn't come through, I contacted them via email where they said they would send out a replacement within 10 to 15 business days. It's been 25 business days and they haven't even responded to my email asking for tracking info.

I'm 68 year old women . I purchased the weed eater and the blower combo at Wal Mart. It's so easy to handle. They both do good. I don't have a problem with them. I would tell others to buy them. Thank you.

TERRIBLE SUPPORT. Received a string trimmer as a gift that was bought at Walmart. The box was missing the charger! Even though it was listed on the contents both on the box and in the manual, it wasn't in the box. There was a battery, nothing to charge it with. So I try Walmart. They say without a receipt, they can't help, "Maybe someone stole the charger from the box. Call Hart tools." So I call Hart. And they tell me, "SORRY CAN'T HELP." Can't replace it, can't sell me one. WHAT??? They said without the receipt they cannot do anything for me. I said, so I have a useless tool I can just give to a thrift shop? "Yes ma'am. We can't help you." I asked to talk to a supervisor, and was told they will tell me the same thing and there is nothing they can do. I WILL NEVER BUY THIS BRAND. Terrible customer service and support.

I Bought the Hart HGPMO2 20V Lawn Mower. And I love it. It is light weight. But will cut anything i need, to keep my yard area's looking great. Just right for me. And the price was affordable. Thank you. HART tools. And Walmart.

I am a female senior citizen with Parkinsons Disease. I currently have two lawn mowers (large and small), a weed eater, and a leaf blower. These products make my ability to care for my lawn so much easier than any other products I have tried. Light weight, dependable, easy to recharge. I just really like my products. Thank you!

The best hand tool that I have ever found and used. We have two of them and like I said they are wonderful and worth every penny

All hart products that I bought, has never let me down.great products at a reasonable price.

The government seriously needs to look into taking some sort of consumer protection action against this company. There is something wrong that their tools are broken right out of the box. I had to file a consumer complaint with a government agency to get them to replace my brand new string trimmer that started smoking after one use. That was spring 2025. First they had me to take the stringer to a repair center. The repair center kept it for three months and told me Hart didn't have the part and they didn't know when they would fix my trimmer. After being given the run around by their horrific customer support I filed a consumer complaint with my state's consumer protection office. They literally tried ignoring the state. When they finally responded it was fall of the year. No need for the trimmer anymore. They finally sent a "brand new" stringer, just as the snow was flying. It was sent directly from Walmart. I put it in the close until spring. Well, I just took it out. I truly believe this item is used. There is machine oil on the trimmer (it's an electric trimmer) and the spool head cover was FUSED on. It took a lot of work to get it to finally screw off. Now it won't go back on. I went to Google, YouTube, and HART's horrible website for help. Well, as per usual, tons of people have had this same out of the box experience--can't get the spool head to open. Once you get it to open you can't get it to close. I call customer support. They're not open until Monday. So, I'm starting spring/summer 2026 off the same way I did spring/summer 2025--no stringer. I will never buy another Hart Tool again. Their products are pure garbage.