The HartfordReviews of hartfordauto.com

My call with Hartford had to be the worst professional call I’ve had in years. I was looking for Professional Liability Insurance and after the rep obtained all my info, they said they think they had a company for me and would transfer me and give them all my information so far. I thought that odd but said ok. They passed me to Derick who asked how he could help me. Appears he didn’t have any of my information but my name and began asking me the same questions, when I asked what information was shared from my previous call he said only basic. I was annoyed since I had been asked very detailed information that I would now have to repeat. In the middle of one of the questions he said we don’t have anything for you and then hung up on me. I called back to complain to someone higher up only to be passed again and then received a recording to try online again or leave my information. I will never call this company again. Too many others that can assist me. I have an excellent insurance record.

Initially when I went thru AARP and purchased my Hartford policy everything appear great--good rates and simple switch. HOWEVER, following an accident in my driveway where I hit a shrub and needed to have a bumper replaced my premiums went from 173 per month for my 2 vehicles to 357 per month this is after 3o years driving without so much as a parking ticket. Essentially, the Hartford penalized me for this and wad going to get their money back with considerable interest with the rate increase. Needless to say, I immediately contacted my local Progressive agent who got me the exact same coverage at 115 per month. Nobody that I have spoken with has EVER heard of an insurance company pulling this type of nonsense. It feels as though they are taking advantage of people who signed up via AARP. to add insult to injury they have also charged me a fee for switching to another company.

Customer service from getting a tow to communicating with an adjuster is awful. The only thing that they do in a timely manner is take your monthly premium.

I gave one star because i had to. -10 is appropriate. Ripping off seniors with aarp is my belief. I was hit while sitting still. They paid off the driver who hit me without even contacting my witnesses. My damages were never covered and now i have a higher premium. That's what changed my mind about writing a review. Thank you and best wishes.

Report of Potential Insurance Fraud Related to Claim Y4M75388ACKEY Dear Claims Department, I am writing to bring to your attention a matter concerning a recent claim I filed with The Hartford, and Progressive which I believe may involve elements of insurance fraud. On 09/30/2024, I was involved in a motor vehicle accident at the intersection of Hollman and Texas Avenue. The other driver, Zackery Coleman Uber and Door Dash driver after the collision . I said to him did you hit on purpose from Phoenix, AZ, the police officer did not cited Zacker Coleman failure to control speed according to the police incident report. However, I must clarify that my insurance company The Hartford and his insurance company Progressive said I was at fault for the accident, as I was making a right turn at the time of the collision. Both insurance company said we don't need a incident report to make our decision.The Hartford claim department is base out of Phoenix AZ. After reviewing the details of the incident and the subsequent claim process, I realized that my initial statements may have inadvertently misrepresented the circumstances surrounding the accident. I had to get the incident report changed that I did not say I was dealing with visions issues . With the College Station Police department. With understand the importance of honesty and transparency in insurance matters, and I want to ensure that all information related to this claim is accurate and truthful. I appreciate the efforts made by Mrs Forster I'm Claims The Hartford in processing my claim and reversing it at no fault. However, Progressive did not see it that way . I am waiting for a reply from Michael Rodriguez in claim with Progressive on his outcome on his review.I feel it is my responsibility to disclose this information to prevent any potential issues related to the integrity of the claim. I want to ensure that all parties involved are aware of the true nature of the incident. Please let me know if you require any further information or documentation regarding this matter. I am committed to resolving this issue in a transparent manner and appreciate your understanding and assistance. Thank you for your attention to this matter. Sincerely, Vincent Ofczarzak Policy Number # 55900329264

100% the worst auto insurance company I've used in over 40 years. They paid a claim that wasn't my fault which I could have easily proved. This was after making a legal, recorded statement about the accident. They paid it without telling me, don't show it on my account so I would know they paid it, doubled my rates for a $1500 claim, said it would be off in 3 years, then at 3 years said they changed it to 5. Almost impossible to get in contact with anyone. Phone hours are wrong and hold times are over 30 minutes which usually result in being put on hold again. Literally every single person gives a different answer. Stay away. They lure you in with a low initial rate. After that it will be the worst mistake of your life.

The Hartford is ripping people off. AARP should be ashamed to endorse them. I'd been with them for YEARS with ZERO claims EVER. Went to check my rates recently, and out of the blue they had more than doubled (both auto & home.) Plus they didn't send me any notice of the change in rates. I switched to Progressive & am now paying less than half for the *exact* same coverage. After being robbed by the Hartford, I've made it my mission to let every senior I know about this terrible company.

One star rating is a “thanks for nothing “. So I’ve had progressive insurance for a couple years, and I thought that since this insurance was advertised via AARP mailer with a special code to get senior pricing. So I had them give me a quote with the same coverage that I currently have with Progressive. The great discount was $300+ more than my monthly payments with my current policy. No thanks. Where are all of these so called real discount rates advertised on mass media? I hope AARP is aware of how they are not being helpful.