Harppababy Reviews | Read Customer Reviews of harppababy.com

Harppababy Reviews | Read Customer Reviews of harppababy.com

Harppababy reviews

Showing 5 reviews with 3 stars · Clear filters

Ciara H.
Nov 4, 2025
I love the foldable toddler tower
I love the foldable toddler tower, the black and natural wood aesthetic was hard to find in other companies. I also love that it came with grippy stickers. The reason I gave it 3 stars it because after I adjust the step to the highest level the tower no longer folds. I also purchased the safety mat to add, it can’t be used for the foldable version because the sides slant inward, making the opening where the child stands about 6 inches in width. I’ll prob sell or throw the mat away. Overall I do recommend but probably would have bought the non-foldable tower if I was aware of the 2 issues.
Response from HarppababyNov 13, 2025
Hi there, thank you so much for sharing your feedback. May I ask how old your little one is? We’ve also noticed the safety mat issue and are planning to adjust the recommended age range for the foldable version. The reason the tower doesn’t fold when the step is set to the highest level is for safety, as it locks in place to stay stable. I’m sorry for the inconvenience, since it needs to be adjusted manually to fold again. Both versions are great in their own ways, the foldable one saves space when stored in a corner or closet, while the non-foldable version fits better under most counters.
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Linda B.
Oct 26, 2025
The box arrived very damaged in…
The box arrived very damaged in multiple spots, luckily the product wasn’t damaged. I thought the instructions could’ve had more detail on adjusted the platform height but we figured it out.
Response from HarppababyNov 4, 2025
Thank you for sharing your feedback! We’re so sorry to hear the box arrived damaged — but we’re glad the product itself was safe.
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Alexa K.
Oct 23, 2025
we love the wagon… but the pull lever…
we love the wagon… but the pull lever doesn’t stay clipped onto the wagon. the screw that came with the wagon to put the little arm that holds the pull lever falls off constantly and makes it hard to use as the pull lever drags then it seems like the hole is faulty because we’ve tried fixing it multiple times with the screw it came with and we even tried to replace the screw to see if that was the issue but the hole doesn’t seem to grab any screw at all. it’s really frustrating.
Response from HarppababyNov 4, 2025
Oh no — that must’ve been so frustrating, especially when you were all set for some wagon adventures! We’re really sorry about the pull lever issue and totally understand how disappointing that feels. I’ve already shared your feedback with our customer service team — they’ll be reaching out to help make this right and get you a proper fix so you can get back to enjoying your rides soon.
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Ben
Oct 22, 2025
Looks good, good to the touch but a little flimsy
The wood panels are finished nicely and feel like good quality. However I was disappointed by the plastic parts joining the wood panels together. Especially the straight ones. It leaves a flimsy feeling frame that my child can push back and forth. It was easy to assemble but would like the final structure to be more rigid.
Response from HarppababyNov 4, 2025
Thank you for your thoughtful feedback! We’re happy you liked the wood finish and quality — and we’ll look into improving the frame stability in future updates.
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Danica D.
Apr 2, 2025
Nice customer service
Nice customer service, I got my product pretty on time after it’s back in stock. I only hope the wood it’s better finished considering it’s not cheap, it would’ve be way better it’s the finish is smoother and not as raw, it’s can give you splinters if you are not careful.
Response from HarppababyApr 24, 2025
Thank you so much for your thoughtful feedback, I really appreciate you taking the time to share your experience. I’m really glad to hear the product arrived on time and that you were happy with the service. And thank you especially for pointing out the concern about the wood finish. We’re already working with our production team on improving the finishing process, and feedback like yours helps guide those improvements in a meaningful way.
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