LINDA
Would not recommend
Customer service was excellent, however I wouldn't recommend the product. Incorrect parts were sent with the order (playpen). After sending pictures of the pen, the batch number and a picture of the instruction manual we were sent new parts and a new door for the playpen. Unfortunately, those were not compatible with the product we ordered and the playpen was not functional or safe to use. We were issued a prompt refund.
Response from HarppababyNov 4, 2025
We’re truly sorry for the trouble you experienced. Our customer service team will continue to follow up with you to ensure everything is properly resolved. As our playpen has recently gone through a design update with a new supplier, there may have been some compatibility issues between batches, we sincerely apologize for the inconvenience this caused. We’ll make sure to prevent this from happening again in the future.