Pretty P.
Terrible customer service - not answering
Their customer service has been not responsive and unreachable. Perhaps they’re trying to avoid helping fulfill warranty? Part came broken and looking to replace, which they say you can by contacting them. Have not heard a single response.
Response from HarppababyDec 30, 2024
I’m so sorry to hear about your experience and that we’ve let you down here. Just to confirm, have you already reached out to our support team at [email protected] regarding your warranty issue? If not, feel free to email us there with the details, and we’ll make sure to prioritize your request. If you’ve already emailed us and haven’t received a response, please let me know here, and I’ll personally follow up to ensure it’s handled right away.