Charlotte C.
Extremely difficult return process
Extremely difficult return process I wish I had read the reviews before ordering. I purchased a dress that looked beautiful on the Harper & Wells website. Unfortunately, the dress I received was significantly different from the photos and was much cheaper-looking than advertised. What was most frustrating was the return process. I contacted customer service requesting a full refund and was repeatedly offered partial refunds — first 15%, then 20%, and eventually 30% — or store credit, rather than a straightforward refund. After numerous emails and a great deal of back-and-forth, I was finally given a return address in China and told that I would have to pay the international return shipping myself. The shipping cost may be close to the price of the dress itself. It has been exhausting trying to resolve what should have been a simple return. I have spent far too much time emailing back and forth just to try to get my money back. I will never order from Harper & Wells again. Based on my experience, I strongly recommend reading the return policy carefully and understanding that returns may have to be shipped internationally at the customer's expense.