Harper WellsReviews of harper-wells.com

I wish I could give 0 stars. Not sure why trustpilot is giving it 2, since all reviews are 1s. Everything everyone has said is absolutely true. I'm trying to return a poorly fitting, poorly made dress and getting ghosted. The reviews on their website are fake. As are the "original" and "sale" prices. And the address on their website is a rundown house in Boston. You'll do much better with a thrift store or amazon.

Customer service was wonderful with my first order of a dress. The item did not look at all like the picture. After a few back-and-forth offers they finally offered me an item of the exact price free. It was quickly shipped and the shoes are awful. They do not look at all like the picture. Though very disappointed a second time, I do not have the time or patience to go through the hassle again! This is what they depend on...people giving up!!!

Item advertised and item that arrived after purchase bore almost no resemblance - what I got was a flimsy, cheap knock-off that was sized wrong and felt creepy against my skin. Took me Forever to negotiate a refund (seriously, like 2 months of backandforth) and then had to settle for a very partial refund just to be done with it all. They are NOT based in Boston, they are a front for a cheap sweatshop overseas. DO NOT BUY ANYTHING FROM THIS SCAM COMPANY!

It doesn't even deserve 1 star. I bought a dress it arrived all packaging outside and in all ripped. The dress was stuffed into the inside bag & not even closed. I hated it. A dress at the flea market would have better quality. I wrote 6 emails to Support they had me send them, numerous times, to send photos, I complied. I begged for info where to return. I was finally offered a ridiculous refund & they ignored that I wanted to return for a full refund. There's no Cust. Serv. Really. DONT BUY FROM THEM YOU'LL REGRET IT. THEIR EASY RETURN POLICY IS A LIE!!!!

Do not be fooled by the name "Harper & Wells - Boston." They use "Boston" to trick buyers into believing they are purchasing from a reputable US-based business, but everything about this operation is deceptive. The clothing quality is atrocious and looks nothing like the photos online. When you attempt to return the items, you find out they expect you to ship everything back to China at your own expense—a requirement that is nowhere in their marketing, product pages, or checkout process. When you complain about the return location, customer service offers you an insulting deal: keep the crappy clothes and take a 30% partial refund, or pay outrageous international shipping fees to send them back overseas to China (which costs more than the clothing itself). This is a total bait-and-switch operation designed to dump low-quality items on customers and trap them into keeping garbage. Save your money and buy elsewhere - Temu sells the exact same items that I purchased on their website.

Do NOT buy anything from this company. The clothes are nothing like pictures , cheap shiny polyester and easy returns means 20% money back and keep clothes which are worthless or send everything to China at great expense and who knows if you will ever see your refund.. This has nothing to do with Boston,all BS. It’s a total deception . It all looks great in pictures but it’s horrible cheap material and basic returns are non existent.

DO NOT ORDER ANYTHING FROM THIS COMPANY! The fit, quality and inconsistency with the website description of the item I purchased were absolutely awful, but even worse was the customer service (or lack thereof) when I tried to return it, well within the 30 day return window. I followed all the "rules" for returns, but they tell you to wait for more information about where to return the item, and then completely ghost you. They tell you on the website that they will respond "within 24 hours," but don't...and no one ever picks up the phone. THIS IS A SCAM! They tell you they are based in Boston, MA, USA, but are actually a Chinese retailer.

I echo Larry Garland's review--steer clear of this online merchant. The quality is abysmal, and the "30-day money back guarantee" prominently featured on their home page is bogus. If you attempt to return something, you will enter into a negotiation with an AI puppet (I had "Emily") who will offer you a $10% refund and a 25% discount on your next order. You get to keep the clothes! Yuck. Don't want these clothes; that's the problem. You will reply, I want a 100% refund. Emily will up the game to a 20% refund and 50% discount on your next order. She's being "generous," because, according to her, if you want to return the items (to China, of course), shipping charges will cost you as much as your original purchase. You might threaten them with a charge back (I did). Emily will say, Okay, this is the best I can do: $50% refund, and if you attempt a charge back, you can expect to wait up to three months for your money. Bank of America processed my charge back in two days.