HarmanaudioReviews of harmanaudio.com

Service au top pour un échange de casque sous garantie défectueux. Réglé et reçu rapidement!!!

I actually had an excellent customer service experience with Harman Audio. I contacted them at the end of October 2023 for my broken JBL Wind3 speaker. The customer service assigned a rep, and he was in contact me with me providing updates until the issue was resolved. They paid for my return shipping label with UPS, and now a replacement speaker is on the way with a UPS tracking number. Maybe I was lucky to get this specific customer rep. Honestly besides Amazon customer service, this is one of my best customer service experiences in my 40 years of life.

The left earpiece of my JBL BT110 did not work anymore after about 1 year of daily use. A wobbly contact was the problem. After contacting Harman support and two emails, a new pair of headphones was sent back to me. Even during the Christmas holidays, the response arrived in the first 24 hours. Thank you for your amazing service, special thanks to Leila and Tobias for their fast and excellent service.