Hardware Online StoreReviews of hardwareonlinestore.com

Do not trust this company. Shady and will not reverse a credit card.

Sadly they are a scam. I never got the cat food I ordered ordered June 21, 2021. I'm now working on filling a claim and trying to get my money back. "Scampulse" is another site I found that has around 23 people reporting Sly Hardware as a scam, at least one, is just like cat food my story!

Craig and Andrea were very helpful. Very nice associates.

I think this is a scam because I never received my order!

I think this a scam. My order never arrive

Despite the negative feedbacks that I’ve read, I still ordered from their online store because they have one particular type of screws that I am looking for. Guess what happened? The delivery took forever, and it wasn’t even the right screws. Will never order again.

Very Bad service, order with the missing item and sub-standard quality supplied. (Replace with lower quality from original order). Took them 2 months to refund and even raise their voice at me during a phone conversation. Accusing me of leaving a bad review and filing a case with Paypal. When none of the telephone number provided is working always on voice mail and emails not replied, what should a customer do? Don't buy from them even they are the cheapest. Not worth it.

DO NOT USE!!! I placed an order with Hardware Online Store the first week of February 2020. They charged my card for the order but never sent the order. I followed up with them the first week of March 2020 to find out the status of the order, was told that they show the order placed but they could not tell me if it had shipped or not. They said I needed to speak to the manager but they were not in, I would need to call back. I called back a couple days later to get the same response, the manager was not in I would need to call back. They did not know what day the manager would be in. I called back a third time the following week and was told the manager was not in and they could not give me an answer. After waiting 6 weeks for the order to arrive and not being able to get a hold of the manager that was never there, I asked for a refund. I was told I had to speak with the manager to get a refund. In the end, I placed a fraud claim with my credit card company and got the money back that way. Do not use Hardware Online Store, you will regret it.